Sales & Customer Service Associate

Overview

Are you a sales and customer service superstar eager to make a difference?

If the answer is “yes”, we want you on our team at Massage Envy Shadow Mountain! We're seeking enthusiastic, customer-driven sales associates to drive member satisfaction and retention. As the leader in accessible massage and skincare, we're dedicated to enhancing the well-being of our clients through exceptional service. Join us in and play a meaningful role in our mission where you will:

·       Educate clients on the benefits of regular massage, skincare, and stretch services.

·       Build and maintain relationships with members and clients to grow and retain our client base.

·       Connect clients with retail products to enhance the benefits of the services they receive.

Why work with us?

We offer a range of benefits that help you, take care of you!

·       Healthcare Coverage: 50% employer-paid healthcare for full-time employees, including medical, vision, dental, accident, short-term disability, long-term disability, and life insurance.

·       Rewarding Compensation Package: Healthy compensation plan that includes base pay with additional bonus opportunities. The harder you work, the more you can earn through bonuses on membership and retail sales. Our flexible hours, advancement opportunities, and performance-based incentives ensure that your dedication is recognized and rewarded.

·       Paid Leave: Enjoy Nevada Paid Leave (NVPL).

·       Complimentary Services: Free and discounted massage and facial services.

·       Retail Discounts: Up to 40% off retail products, including medical-grade skincare lines.

·       Referral Program: Earn up to $250 for referring a friend.

·       Commitment to Safety: We ensure a safe environment for both our employees and clients.

·       Positive Work Culture: Join a supportive and dynamic team.

·       Career Advancement: Long-term career planning and advancement opportunities.

·       Professional Training: Ongoing training to refine your sales and customer service skills.

What We'll Accomplish Together

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting non-members to members, retaining members, driving retail sales, and delivering an amazing best-in-class experience. This includes:

·       Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.

·       Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.

·       Driving member retention through outreach via phone and email to current members.

·       Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency, and empathy.

·       Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

What it Takes to Succeed

We only succeed together and want people with passion and experience to be amazing. We are looking for individuals who:

·       Excel in sales and aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Previous sales experience is a plus.

·       Demonstrate integrity and are ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t easy).

·       Are smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.

·       Are Masters of customer service who make everyone they interact with feel valued and supported, whether in person or on the phone. Previous customer service experience is a plus.

·       Can think critically, juggle multiple tasks, and set priorities in a fast-paced environment.

·       Are team players who thrive in a collaborative and fun environment.

·       Supports total body care with a general knowledge of massage and skin care services.

Apply Now

If you're ready to use your sales and customer service skills to help people feel their best, we want to meet you!

We Believe Our Differences Make Us Better

We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job Types: Full-Time/Part-Time Compensation: $14.00 per hour

*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location

Salary

Job ID

Salary : $14