Sales & Customer Service Associate

Overview

Where Better Careers Begin!Massage Envy Lynchburg

3901 Old Forest Road

Lynchburg, Va 24501

Job Description:We are looking for a friendly, organized, and customer-focused Front Desk Sales Associate to join our team at Massage Envy. As a Front Desk Sales Associate, you will be the first point of contact for our members and guests, creating a welcoming atmosphere and providing outstanding customer service. This role requires a positive attitude, strong communication skills, and the ability to thrive in a fast-paced environment. You’ll also play an integral role in supporting our sales and membership goals.

Key Responsibilities:

• Customer Service Excellence: Greet members and guests warmly, answer phones, respond to inquiries, and provide information about services, products, and membership options.
• Sales Support: Promote and sell membership packages, upgrades, and retail products in line with company goals. Educate members on the benefits of regular massage and skincare treatments.
• Scheduling & Booking: Assist in scheduling appointments, managing calendars, and ensuring smooth check-ins and check-outs.
• Member Retention: Engage with existing members to ensure they are satisfied with their services and encourage them to maintain their memberships. Handle member concerns and resolve any issues promptly.
• Administrative Tasks: Process payments, manage membership accounts, and handle basic administrative tasks such as maintaining records and filing.
• Team Collaboration: Work closely with other team members to ensure smooth day-to-day operations, maintain spa cleanliness, and an exceptional guest experience.
• Product Knowledge: Maintain up-to-date knowledge of services, promotions, and products, and actively recommend products that will enhance the members' experience.

Qualifications:

• Previous customer service, sales, or retail experience is preferred.
• Strong communication skills with a professional and friendly demeanor.
• Ability to multitask, handle a fast-paced environment, and prioritize tasks effectively.
• Team player with a positive attitude and a passion for helping others.
• Basic computer skills and familiarity with scheduling systems or point-of-sale (POS) software is a plus.
• Must be dependable, punctual, and flexible to work evenings and weekends when necessary.

Benefits:

• A flexible schedule for a better work/life balance
• Competitive hourly wage of $13-15/hr plus commission and bonus opportunities based on performance.
• Healthcare including medical, dental and vision plans
• Paid time off for full time employees
• Discounted massage, stretch and skincare services.
• Discounts on products and services.
• In-depth product and service training
• Opportunities for growth and advancement within the company.
• Employee Assistance Program
• Fun, supportive work environment.

If you are passionate about wellness and delivering exceptional customer service, we’d love to meet you! Apply today to join the Massage Envy team and be a part of creating a relaxing and inviting experience for our members and guests.

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are setby each franchisee and vary by location.

Salary

Job ID

Salary : $13 - $15