What are the responsibilities and job description for the Esthetics Operations & Training Specialist position at Massage Heights Corporate?
📍 Location: San Antonio, TX
🏢 Company: Massage Heights | Heights Wellness Retreat
Who We Are
We are a leading massage and skincare franchise with over 100 locations across the U.S. and Canada. We are committed to elevating the lives of our Members, Guests, and Team Members by providing professional, affordable, and resort-quality massage, skincare, and wellness services.
Join Our Family
At Massage Heights | Heights Wellness Retreat we work as a team and care like family. Our environment fosters growth, passion, and a dedication to health and wellness. If you’re looking to make a meaningful impact while advancing your career, we’d love to meet you!
Position Overview
We are seeking an Operations & Training Specialist to join our Franchising Office in San Antonio, TX. This role is crucial in supporting our Franchisees and their locations, with a strong emphasis on skincare expertise.
The ideal candidate is a motivated self-starter with dual licensure in skincare and massage therapy, membership sales experience, and a passion for team development. Management experience is a plus.
Key Responsibilities
- Conduct group and individual training for new store openings
- Assist in the design, development, and implementation of training plans
- Provide ongoing operational training and support for Franchisees
- Assess and address training and development needs across locations
- Manage administrative tasks related to training programs
- Promote established protocols, services, and products
- Support leadership in developing, testing, and launching new services
- Perform other job-related duties as assigned
Qualifications
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Licensure:
- Dual licensure preferred (Skincare Massage Therapy)
- Licensure Esthetician (must have)
-
Experience:
- 2-3 years in Operations, Membership Sales, or a related field (preferred)
- Background in franchise operations (a plus)
-
Skills:
- Strong membership sales and guest service experience
- Ability to perform/learn various massage and skincare modalities
- Proficient in learning management systems and MS Office Suite
- Excellent communication, presentation, and interpersonal skills
- Strong organizational and multitasking abilities
- Other Requirements: Must be able to travel as needed
Benefits
- Competitive salary & benefits package
- Paid holidays & vacation
- Healthcare plan (Health, Dental, Vision)
- Life, short-term & long-term disability insurance
- 401K plan
- Flexible schedules & supportive work environment
- Culture of care programs & professional development opportunities
How to Apply
If you’re passionate about health and wellness, eager to grow in a leadership role, and meet the qualifications above, we’d love to hear from you!
📧 Email your resume to: training@massageheightsfranchising.com
🌐 Visit us online: www.massageheights.com
🌐 Visit us online: www.massageheights.com
