What are the responsibilities and job description for the General Spa Manager position at Massage Heights?
Benefits:
- Bonus based on performance
- Competitive salary
- Employee discounts
- Opportunity for advancement
- Paid time off
- Training & development
- Wellness resources
FULL TIME SPA MANAGER
MASSAGE HEIGHTS 4S RANCH/ DEL SUR IS SEEKING A MOTIVATED, EXPERIENCED AND POSITIVE LEADER TO MANAGE THIS AMAZING LOCATION.
https://www.youtube.com/watch?v=6WUrEbfZaUM
SPA MANAGEMENT and or MEMBERSHIP BASED SALES EXPERIENCE is a must for consideration . If not, a proven sales track record in the wellness industry will be needed.
ABOUT US:
Become a part of a passionate, dedicated group of like-minded professionals who have elevated their careers and the lives of our Members and Guests in this upscale area. This fabulous location has been open for 10 years, and is VERY BUSY in one of San Diego's most prestigious retail centers -the beautiful 4S RANCH COMMONS TOWN CENTER. This location is one of the TOP PERFORMERS in the entire Massage Heights system - and is booming!
Filled with other high-end providers, this Massage Heights location is committed to be an INCREDIBLE place to work and practice your gifts!. This retreat is led by very involved owners who have a passion for health, wellness, and committed to build a top TEAM CULTURE. We are committed to providing an incredible atmosphere to work in - and one that you will be proud to be a part of! Come see why some of the top therapists in San Diego have already joined our team!
We are currently seeking an outstanding candidate to be the Retreat Director of this location, which will be the general manager of all operations. Experience in this industry is almost a must for consideration.
Our brand purpose is to Elevate the Lives of the People we Touch. Become part of the team at Massage Heights and help build and guide your team to inspire, educate, and promote a balanced lifestyle for every Member and guest who walks through the door.
Schedule/Expected Work Hours
- Full-time position
- Ability to work weekends, evenings, and holidays hours are required
Job Summary
Seeking a Spa Director who reports directly to the franchise owner and manages the daily operations of the location. The essential duties and responsibilities of the Spa Director are to lead the team in member acquisition, ensure exceptional guest service, and build team member culture.
Additional Responsibilities
- Recruit, hire, train, develop and retain employees
- Accountable for driving revenue and profitability through inventory management and consistency through services
- Directly supervise and be accountable for all aspects of retreat operations
- Create and manage team member schedules for optimal retreat performance
- Adhere and align the team and retreat to our brand values and standards
- Achieve retreat goals regarding membership sales and retention
- Supporting and training the brand’s mission, core values, and standards
- Participate in all corporate initiatives including monthly calls, training, and other cultural programs
- Maintaining operational standards according to Massage Heights policies, procedures, and protocols
- Set individual team member goals and retreat goals; create plans and convert plans into action to meet and exceed goals
- Plan, prepare, and execute events to promote Massage Heights in your area
- Conduct the necessary marketing activities to drive leads
- Develop partnerships with local businesses in your area
Qualifications
- Minimum 2 years of membership-based service and/or retail management experience
- Experience managing hourly wage employees
- Self-starter strong with leadership, organization, communication, and interpersonal skills
- Working knowledge of labor and employment laws.
- Experience in training, coaching, and conflict resolution
- Able to build and sustain a positive employee culture
- Working knowledge of computers and standard software
- Basic business math skills
- Financial and P&L experience
Preferred Qualifications
- Practical knowledge of working with Zenoti or other Spa POS software systems
- Understanding spa environment and massage and skincare services
- Experience working in a franchise model
Company Overview – Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services.
Compensation: $65,000.00 - $80,000.00 per year
At Massage Heights, we believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness.
We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience.
Join the Team at Massage Heights
Be Part of an Elevated Experience at Your Retreat
Personal & Career Development
Guided learning pathway through Massage Heights University
Flexible Schedules
Supports work-life balance
Professional & Safe Environment
Committed to making safety for Therapist and Guest a priority. *Member of the National Association of Spa Franchisees*
Employee Discounts
Products and services
Massage Heights Family Fund
A program that supports team members during times of hardship
Stunning Retreats
Spa-like atmosphere and treatment rooms filled with high-quality products, equipment, and upscale linens.
Salary : $65,000 - $80,000
