General Spa Manager

Our brand purpose is to Elevate the Lives of the People we Touch. Become part of the team at Massage Heights and help build and guide your team to inspire, educate, and promote a balanced lifestyle for every Member and guest who walks through the door.

Company Perks

• Personal and Career Development
• Comprehensive Leadership Training
• Stunning Retreats
• Massage Heights Family Fund
• Employee Discounts
• Digital Work Environment
• Competitive salary with bonus opportunities
  
  
  

Schedule/Expected Work Hours

• Full-time position
• Ability to work weekends, evenings, and holidays hours are required
  
  
  

Job Summary

Seeking a Spa Director who reports directly to the franchise owner and manages the daily operations of the location. The essential duties and responsibilities of the Spa Director are to lead the team in member acquisition, ensure exceptional guest service, and build team member culture.

Responsibilities

• Recruit, hire, train, develop and retain employees
• Accountable for driving revenue and profitability through inventory management and consistency through services
• Directly supervise and be accountable for all aspects of retreat operations
• Create and manage team member schedules for optimal retreat performance
• Adhere and align the team and retreat to our brand values and standards
• Achieve retreat goals regarding membership sales and retention
• Supporting and training the brand’s mission, core values, and standards
• Participate in all corporate initiatives including monthly calls, training, and other cultural programs
• Maintaining operational standards according to Massage Heights policies, procedures, and protocols
• Set individual team member goals and retreat goals; create plans and convert plans into action to meet and exceed goals
• Plan, prepare, and execute events to promote Massage Heights in your area
• Conduct the necessary marketing activities to drive leads
• Develop partnerships with local businesses in your area
  
  
  

Qualifications

• Minimum 2 years of membership-based service and/or retail management experience
• Experience managing hourly wage employees
• Self-starter strong with leadership, organization, communication, and interpersonal skills
• Working knowledge of labor and employment laws.
• Experience in training, coaching, and conflict resolution
• Able to build and sustain a positive employee culture
• Working knowledge of computers and standard software
• Basic business math skills
  
  
  

Preferred Qualifications

• Practical knowledge of working with Zenoti software systems
• Previous Masage Heights Experience
• Understanding spa environment and massage and skincare services
• Experience working in a franchise model
  
  
  

Company Overview – Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services.

Company Values

• Loyal
• Authentic
• Passionate
• Diligent