Retreat Director

Benefits:

• Bonus based on performance
• Employee discounts
• Training & development
  
  
  

Our brand purpose is to Elevate the Lives of the People we Touch. At Massage Heights, we believe in the healing power of touch. We believe the work of massage therapists and estheticians truly does change the world one fantastic body at a time. Welcoming newly licensed and seasoned therapists!

Benefits/Perks

• Professional and Safe Environment
• Flexible Schedules
• Steady Book of Business
• Beautiful Treatment Rooms
• Massage Heights Family Fund
• Paid Training
• Digital Work Environment
• Employee Discounts
• Competitive pay with tips, commission, and bonus opportunities!
  
  
  

Schedule / Expected Work Hours:

• Must be able to work varied hours to include weekends, evenings, holidays, etc.
  
  
  

Job Summary

Massage Heights is seeking a Spa Director who reports directly to the franchise owner and manages the daily operations of the location. The essential duties and responsibilities of the Spa Director are to lead the team in member acquisition, ensure exceptional guest service, and build team member culture. This position is responsible for achieving Retreat goals, and employees, and maintaining operational standards according to Massage Heights policies, procedures, and protocols.

Responsibilities

• Recruit, hire, train, develop and retain employees
• Accountable for driving revenue and profitability through inventory management and consistency through services
• Directly supervise and be accountable for all aspects of retreat operations
• Create and manage team member schedules for optimal retreat performance
• Adhere and align the team and Retreat to our brand values and standards
• Achieve Retreat goals regarding membership sales and retention
• Supporting and training the brand’s mission, core values, and standards
• Participate in all corporate initiatives including monthly calls, training, and other cultural programs
• Set individual team member goals and Retreat goals; create plans and convert plans into action to meet and exceed goals
• Plan, prepare, and execute events to promote Massage Heights in your area.
• Conduct the necessary marketing activities to drive leads
• Develop partnerships with local businesses in your area
  
  
  

Qualifications

• Minimum 2 years of membership-based service or retail management experience
• Experience managing hourly wage employees
• Self-starter strong with growth mindset, leadership, organization, communication, and interpersonal skills
• Working knowledge of labor and employment laws
• Experience in conflict resolution and training, coaching sales team to meet and exceed membership and sales targets
• Able to build and sustain a positive employee culture
• Analyze sales data and member feedback to continually improve the membership experience
• Assist in developing and executing marketing strategies to increase memberships and sales for our massage services.
• Lead membership drives, promotions, and marketing campaigns to attract new clients
• Regularly report on sales performance, set goals, membership growth, and key metrics to team members
• Build and maintain strong relationships with members to enhance customer satisfaction and retention
• Financial and P&L experience
  
  
  

Company Overview

Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services.

Company Values

• Loyal
• Authentic
• Passionate
• Diligent
  
  
  

Take the Next Step - Elevate Your Career

Join our team and become part of our family of Professional Massage Therapists.