What are the responsibilities and job description for the Collections Specialist position at Massanutten Resort?
Join our dynamic Equity Team as a Late-Stage Collections Representative! Our Collections Reps play a pivotal role in reshaping our approach to delinquent account recovery. The ideal candidate will be an expert in loan servicing and compliance with exceptional customer service and negotiation skills with 2 years of preferred experience.
100% on-site in Charlottesville, Virginia
Monday - Friday 9:00am - 6:00pm
Responsibilities:
- Regularly engage with clients through professional and empathetic calls and emails, ensuring a consistent and constructive dialogue.
- Skillfully negotiate settlements and payment arrangements, aiming to exceed department targets.
- Utilize innovative technologies to successfully locate and engage with elusive debtors.
- Efficient prioritize accounts, focusing on urgency and recovery potential, to meet deadlines and maximize results.
- Conduct thorough legal research to inform and enhance collection strategies.
- Commit to strict compliance with all relevant collection laws and regulations.
- Adapt a range of additional tasks, demonstrating your flexibility in a face-paced, evolving environment.
Required Qualifications:
- High school diploma, equivalent education, or higher
- Previous experience servicing consumer loans; specifically in collections
- General understanding of loan servicing and collections principles
- Exceptional customer service and negotiation skills
- Effective communication skills (verbal & written) for various demographics
- Proficiency in MS Office Suite and/or related software
Preferred Qualifications:
- At least 2 years of late-stage collections experience
- Completion of college education (Associate's degree or higher)
- Understanding a basic accounting fundamentals
Why Work for The Resorts Companies, Inc.?
This position offers a competitive base salary monthly bonuses in addition to:
- Comprehensive benefits package (for all employees including part-time and full-time)
- Rewards and discounts at Massanutten Resorts and partner resorts across the globe via RCI Exchange Vacation Plan
- On-the-job training
- Fun and inclusive work environment
- Massanutten Resort is 100% employee owned! Resort employees become participants in the Resort's Companies, Inc. Employee Stock Ownership Plan (ESOP), a qualified retirement plan as soon as they work one hour. Benefit offered to full-time and part-time employees.
As an equal opportunity employer, Resorts follows all applicable employment laws that prohibit discrimination on the basis of race (including traits historically associated with race, such as hair texture, hair type, and hair styles), color, national origin, sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), religion, age, genetic, information, disability, marital status, or any other bases protected by applicable federal, state, or local laws. This policy applies to all aspects of employment, including but limited to hiring, placement, promotion, transfer, separation, training, compensation, and benefits.
Apply directly to this ad to be considered for this role!
