Demo

Front Desk Supervisor

Massanutten Resort
Mc Gaheysville, VA Part Time
POSTED ON 2/24/2025
AVAILABLE BEFORE 4/24/2025

Massanutten Resort 

Job Summary

The Front Desk Supervisor serves as a strategic liaison between management and staff to lead, coach, and develop the Front Desk team. The Supervisor directs daily operations, professionally develops associates, oversees performance analysis, and supports company initiatives. As a team leader, the Supervisor leverages communication and training to cultivate a team-oriented, service-focused work culture. Additionally, the Supervisor demonstrates the highest level of service and the ability to effectively resolve guest concerns. Ideal candidates must possess a friendly disposition with a desire to lead and serve others.

Required

Previous experience in customer service

General computer skills

High School diploma or equivalent

Must be at least 18

Preferred

Prior supervisory experience

Prior experience with hotel CRM and PMS software

Typical Schedule

Days:

Varies, including weekends

Hours:

Varies, including evenings

Core Responsibilities

  •   Direct and support daily Front Desk operations
  •   Monitor staff to ensure effective task completion
  •   Oversee complaint resolution efforts
  •   Reconcile daily cash deposits
  •   Oversee frontline employee performance analysis
  •   Serve as liaison between management and frontline employees
  •   Assist in training and development of frontline associates
  •   Other duties as assigned by management

For more information, contact Nancy Torres at 540-289-4045.

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