Head of Loan Asset Administration Center of Excellence (CoE)

We have an exciting transformational opportunity for a Head of Loan Asset Administration Center of Excellence (CoE) focusing on Bank Loan investment within Insurance General Account Portfolios. The team functions and collaborates alongside the Head of Transactions, as well as leads from other Center of Excellence in Public, Private, and Mortgage-Backed Securities. The Head of the Loan Asset Administration CoE has the unique opportunity to shape the development of the Operations organization by designing and establishing the Loan CoE; this includes strategizing operational best practices for Loan asset servicing, working closely with vendors / third party administrators, and championing change as the CoE model is introduced for this asset class.

This role offers an opportunity to lead over $35B Bank Loan portfolio operations end-to-end. In addition to establishing the center, the Head of Loan CoE’s remit also includes partnering with investment management, middle-office data management and technology teams; actively monitoring exposures; managing risk; and managing a team of specialists. This leadership role will set direction for the team, develop vision, influence refinement of operating model and processes, and be a subject matter expert for operational matters. The leader envisions development and execution of projects to scale, automating and streamlining processes within the CoE. Additionally, a critical responsibility of this leader is to manage resource planning and capacity analysis to use onshore and offshore teams on the effective delivery of objectives for the CoE.

The position will report to the Head of Investment Management Operations. In this role, you will work with key stakeholders including affiliated and third-party asset managers, third-party administrative service providers, the controllership organization and the investment management leadership team.

The Impact

• Establish and manage the CoE, including strategizing on COE operating model and COE best practice; determining key operating metrics; and using an outcome-based framework to measure ongoing performance and efficiency improvement.
• Serve as the internal SME on the Bank Loans operations, best practice, processing, and workflow, all while recognizing the bespoke nature of this complex asset class.
• Lead a direct and indirect team across multiple locations to monitor large book of Bank Loan securities positions and transactions and to provide cash match and reconciliations with MassMutual investment and accounting book of records. Allocate work amongst team and ensure critical deliverables are met on time and with quality / accuracy.
• Enable the team to provide seamless operational execution on cash and securities transaction processing on third party and affiliated managers’ transactions, exception resolution and query management; with a continuous eye on workflow, process and ways to improve the CoE operations.
• Manage external bank loan administrator partners. Serve as central point of contact for these parties, measuring performance vs. SLAs, suggesting improvements in servicing, etc. Collaborate with data team and third-party asset managers and service providers, escalating trade operational issues, problem solving, and driving improvements to process, interaction, and touchpoints.
• Drive discussions with critical stakeholders and enablers including Technology (ETX) to define operating model, enable improvement projects and initiatives, digitizing and automation efforts to improve operational performance.
• Cultivate and develop both associates and the direct management team. Be the escalation / point of contact for the team and for broader investment management and operations team.

MINIMUM QUALIFICATIONS

IDEAL QUALIFICATIONS

Salary Range :

148,300.00-$194,600.00

At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.

Why Join Us.

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an Equal Employment Opportunity employer Minority / Female / Sexual Orientation / Gender Identity / Individual with Disability / Protected Veteran. We welcome all persons to apply. Note : Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.

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Salary : $148,300 - $194,600