What are the responsibilities and job description for the Implementation Manager - Worksite position at MASSMUTUAL?
Worksite Implementation Manager
Full-time (hybrid), Springfield office
The Opportunity
The Worksite Implementation Manager is responsible for developing and managing client implementation project plans for our customers. They will coordinate with internal and external partners to ensure appropriate timeframes are established, effective enrollment strategies are in place and key timelines are met throughout the implementation process.
In this role, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience, and self-awareness.
The Team
The Worksite Insurance business is growing as we aim to reach middle class workers in support of the company’s vision to provide financial well-being to all Americans. Worksite has achieved success in recent years distributing our Group Voluntary and Executive products through our multi-channel distribution relationships.
The Implementation Management team is a customer-centric team seeking to deliver a seamless onboarding experience for our new customers and their benefits brokers. If you are organized and enjoy working in a fast-paced environment, don’t miss this opportunity to be part of a growing team.
The Impact:
The Worksite Implementation Manager is responsible for being the Single point of contact for clients, brokers and external partners during the implementation and enrollment process. You will develop and manage client implementation project plans for our customers. You will coordinate with internal and external partners to ensure appropriate timeframes are established, ensure effective enrollment strategies are in place and key timelines are met throughout the implementation process.
Your responsibilities will include but not limited to the following:
Single point of contact for clients, brokers and external partners during the implementation and enrollment process
Coordinates with sales, communication consultants and operations to organize and plan successful enrollments strategies and implementation timelines
Offer a consultative approach to customers through their onboarding while demonstrating a solid knowledge of MassMutual’s products and services including administration, billing, enrollment communication and technology platforms
Deliver exceptional and timely customer service when addressing implementation questions and issues
Display an understanding of interdependencies/relationships with other internal partners and build cohesive partnerships with internal and external customers
Conduct product and technology platform enrollment trainings for key agencies, brokers and benefit counselors
Participate in Strategic Partner and Finalist presentations
The Minimum Qualifications
5 years Voluntary Benefits experience in either implementation, sales support, account management or enrollment strategy
The Ideal Qualifications
Bachelor's degree
Strong communication and organization skills
Advanced knowledge of life and health insurance products
Proficiency with Microsoft Products – Excel, PowerPoint, Word
Ability to thrive in a fast-paced environment, working independently
Self-motivated individual with ability to effectively prioritize work as needed
Ability to drive resolution to issues within the broader organization
Proficiency with Salesforce
What to Expect as Part of MassMutual and the Team
Regular meetings with the Implementation & Sales Teams
Focused one-on-one meetings with your manager
Access to mentorship opportunities
Networking opportunities including access to Asian, Hispanic/Latinx, African American, Women, LGBTQ , Veteran and Disability-focused Business Resource Groups.
Access to learning content on Degreed and other informational platforms
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MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
