What are the responsibilities and job description for the Strategic Investment Operations Expert position at MassMutual?
About the Opportunity
MassMutual's Corporate Function Program Management Office (CFPMO) seeks a seasoned program manager to lead the strategy and execution of critical investment operations and accounting programs. This highly visible role as a Program Management Lead within the Investment Operations and Accounting Ecosystem effort involves leading part of and influencing the strategy of one of the largest and most transformative programs at MassMutual.
This multi-year, significant effort aims to enhance the operations that deliver complete, timely, and accurate data to enable informed investment decisions and high-quality financial reporting, contributing to our financial strength for the benefit of our policyowners.
As a Program Management Lead, you will work with stakeholders throughout the enterprise, especially in our Investment Management, Finance, and Technology organizations, as well as subsidiary and third-party teams. The ideal candidate has a proven track record managing transformational, enterprise-wide, complex projects with significant budgets and effectively coordinating and aligning cross-functional teams.
About the Team
This role reports to the Portfolio Lead within the Corporate Function Program Management Office (CFPMO). The CFPMO oversees project execution across Corporate Finance, Enterprise Risk, Investment Management, Law, and HR & Employee Experience, defining and owning project management standards across the company.
The team focuses on creating visibility into this work while enabling better prioritization, collaboration, and execution. This role will leverage and champion project management standards and practices, partnering with CFPMO teammates and Portfolio Managers aligned to each Corporate Function to ensure coordination and address interdependencies between portfolios and the Investment Operations & Accounting Ecosystem Program.
Key Responsibilities:
- Program Planning and Strategy
- Lead the identification of a specific program's vision and strategy to govern, design, develop, and implement required capabilities.
- Partner with Program Sponsors to establish timelines, set milestones, and identify resources needed.
- Stakeholder Management
- Understand stakeholder needs and expectations throughout the Program Governance Structure, up to senior leadership team level.
- Manage concerns and feedback promptly, adhering to established frameworks and overseeing collaboration by driving discussions and decision-making.
- Process Integration
- Ensure program execution strategy aligns with business strategies, company policies, and expected outcomes.
- Analyze tradeoffs involved with project and program prioritization decisions.
- Change Management
- Build relationships and work closely with key stakeholders to identify areas of focus, anticipate change impacts, and assess change readiness.
- Develop and deliver change management strategies to support smooth transitions, including effective communication, training, and ongoing support.
- Program Governance
- Define success metrics and monitor against established goals and milestones.
- Provide centralized and regular visibility via status reporting and demand capacity monitoring.
- Communicate risks, issues, and dependencies and drive collaborative, coordinated decision-making and resolution efforts amongst stakeholders.
- Team Leadership
- Provide clear direction, support, motivation, and development opportunities to team members.
- Role model an agile mindset through change and ambiguity; inspire others and drive culture of continuous improvement.
