Technical Product Manager, End User Computing

The Opportunity

As a Technical Product Manager for the End User Computing (EUC) team, you will ensure engineering solutions are aligned with the EUC vision to improve user productivity and optimize the end user device experience. You will manage device engineering backlogs, incorporating voice of customer, technology lifecycle, security, compliance, and data protection requirements.

Using agile product management practices, you will work closely with cross-functional global teams to prioritize and deliver impactful end user computing features and capabilities and leading quarterly execution planning.

The Team

The End User Computing team is comprised of computing consultants, business analysts, and project managers, working collaboratively to deliver an exceptional digital experience to our end users. We value accountability, agility, inclusion, and resilience, which drive our success in a customer-focused environment. EUC team members partner closely with Enterprise Architecture, Security Engineering, and other End User Technology and Enterprise Infrastructure teams. Our culture is highly collaborative, with an emphasis on operational excellence, strong execution rigor, and accountability.

The Impact:

As the Systems Consultant – Technical Product Manager for End User Computing, your key responsibilities will include:

• Lead the creation and maintenance of product roadmaps for end user computing solutions, translating the Device Engineering vision into technical roadmaps
• Own, manage, and prioritize the Device Engineering product backlogs to ensure timely delivery of features, in close collaboration with the Director to ensure adequate alignment of resources
• Collaborate with stakeholders to gather and prioritize requirements. Align with the business analyst to ensure that requirements are in line with the vision
• Oversee the translation of business needs into technical specifications and user stories/epics with clear acceptance criteria and outcomes
• Incorporate voice of the customer, leveraging CSAT surveys, stakeholder touchpoints, ticket data, etc.
• Ensure compliance with performance, security, and industry standards and best practices
• Monitor and report on product performance and end user device experience satisfaction
• Define and report on quarterly outcomes

• Collaborate with technology and business teams to anticipate impacts from incoming priorities
• Active engagement in standup meetings, partnering closely with the project manager or scrum master to represent product priorities
• Ensure alignment of interdependencies across Device Engineering product roadmaps

The Minimum Qualifications

• Bachelor’s degree in computer science, information systems, engineering, or related technical field
• 8 years of experience in Information Technology
• 6 years of experience with End user computing or Infrastructure technologies

The Ideal Qualifications

• Proven track record of leading complex technology projects and delivering high-quality solutions
• Demonstrated expertise with end user computing technologies, including desktop and application virtualization, endpoint management, mobile device management, and cloud services
• Excellent problem-solving skills and the ability to think strategically.
• Self-motivated, hard-working and operates with a sense of urgency and a strong attention to detail
• Experience with Agile methodologies (e.g. Scrum, Kanban, Scaled Agile Framework, Scrum-of-Scrums, etc.)
• Strong written and verbal communication skills
• Experience with Lean or Six Sigma

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MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.