What are the responsibilities and job description for the Volunteer Program Manager, Community Responsibility position at MASSMUTUAL?
Volunteer Program Manager, Community Culture and Impact, Community Responsibility, Full-Time, (hybrid) Boston or Springfield
The Opportunity
The Volunteer Program Manager will drive MassMutual's employee volunteerism and community engagement initiatives. This role is crucial in aligning our corporate values with meaningful social impact, enhancing employee engagement, and strengthening our reputation as a responsible corporate citizen.
The Team
The Community Culture and Impact team has roles leading our corporate volunteer program, community/business integration, and impact measurement for all of MassMutual’s community giving and social impact. The team interacts regularly with Human Resources, Strategic Giving, Impact Investing, and Marketing & Brand, and teams across the company. This team is motivated by creating lasting connections between associates and the community that reinforce our commitment to Live Mutual.
The Impact:
Strategy Development and Implementation
Design and execute a comprehensive corporate volunteer strategy aligned with Community Responsibility objectives and business goals
Develop innovative programs that leverage employee skills and company resources for maximum community impact
Collaborate with senior leadership to build volunteerism into company-wide initiatives and culture
Develop and implement volunteer recognition programs to celebrate employee contributions
Program Management
Direct the end-to-end execution of volunteer programs, including signature initiatives and ongoing partnerships
Develop project timelines, budgets, and deliverables for all events and activities, ensuring all milestones are met on time and within scope.
Oversee volunteer management systems and tools to streamline processes and track engagement
Implement best practices in volunteer management, ensuring high-quality experiences for employees and community partners
Partner with internal communications teams to drive employee participation through effective communication strategies and engagement campaigns
Partnerships and Stakeholder Management
Cultivate and manage relationships with nonprofit organizations, aligning our company's expertise and resources with their needs
Work with internal departments (HR, Marketing, Business Units) to integrate volunteerism into employee experience and business operations
Represent MassMutual at industry events and forums related to community engagement
Measurement and Reporting
Develop and track key performance indicators for volunteer programs
Prepare comprehensive reports on social impact and employee engagement for senior leadership and stakeholders
The Minimum Qualifications
7 years in corporate social responsibility, volunteer management, or related Marketing type roles within large organizations
3 years of demonstrated experience in developing and managing successful corporate volunteer programs
The Ideal Qualifications
Strong understanding of current trends and best practices in corporate citizenship and employee engagement
Excellent project management, customer service, communication, and interpersonal skills
Experience with volunteer management software and data analysis tools
Strategic thinking with the ability to execute and align volunteer initiatives with business objectives
Proficiency in measuring and communicating social impact
Ability to influence and collaborate with senior executives and diverse stakeholders
Innovation mindset to develop creative solutions for community engagement
What to Expect as Part of MassMutual and the Team
Regular meetings with the Community Culture and Impact Team
Focused one-on-one meetings with your manager
Access to mentorship opportunities
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA , veteran and disability-focused Business Resource Groups
Access to learning content on Degreed and other informational platforms
Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
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MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
