What are the responsibilities and job description for the Medical Administrative Assistant position at Masson Spine Institute?
We are seeking a dynamic and detail-oriented Medical Administrative Assistant who will serve as the primary liaison between patients, providers, and ancillary services. The ideal candidate will have the expertise to authorize spine surgery and related diagnostic studies, as well as excel in front-office administration and patient relations. This role is pivotal in ensuring seamless coordination for our patients’ journey from consultation to post-operative follow-ups.
Key Responsibilities
- Surgery Authorization & Coordination
- Obtain and track prior authorizations for spine surgeries, diagnostic imaging, and other related procedures.
- Collaborate with insurance providers to confirm benefits, coverage, and necessary documentation.
- Coordinate with surgical centers to confirm operating room schedules, equipment, and patient needs.
- Patient Liaison & Concierge Services
- Serve as the main point of contact for patients and their families, ensuring a VIP experience at every touchpoint.
- Facilitate patient education regarding upcoming procedures, pre-/post-operative instructions, and follow-up care.
- Address patient inquiries with empathy, professionalism, and a high level of confidentiality.
- Reception & Front-Office Administration
- Greet patients, answer multi-line phones, and manage appointment scheduling.
- Maintain electronic health records and ensure all required documents are accurate and up-to-date.
- Oversee day-to-day office operations, including supply inventory, mail distribution, and basic administrative tasks.
- Compliance & Documentation
- Ensure compliance with HIPAA and other healthcare regulations.
- Maintain accurate, detailed records of authorizations, approvals, and insurance correspondence.
- Assist with patient billing queries and coordinate with the billing department as necessary.
Job Type: Full-time
Pay: $41,435.00 - $55,000.00 per year
Benefits:
- Health insurance
- Paid time off
Medical Specialty:
- Surgery
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Ocoee, FL 34761
Salary : $41,435 - $55,000