Front Office Coordinator

We are seeking a dedicated, efficient, and reliable Front Office Coordinator to join our team. The Front Office Coordinator will be responsible for managing the front desk and providing administrative support to ensure the smooth functioning of the member center and back office. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to multitask effectively.

Hours:

40 hours per week

Monday through Friday, 8am - 5pm

This is a fully office-based role

Responsibilities:

· Greet and welcome members and guests in a professional and courteous manner.

· Answer phone calls, screen, and direct calls and emails to appropriate individuals.

· Assist members with credit card payments, event registration, and website troubleshooting.

· Manage incoming and outgoing mail, packages, and deliveries.

· Maintain a clean and organized front desk area and Member Center.

· Coordinate office supplies: ordering and distribution.

· Handle inquiries and provide information to members, visitors, and staff.

· Assist with the coordination of and delivery of meetings, room rentals, and events.

· Collaborate with other departments with efficient communication, coordination, and support.

· Assist with other administrative tasks as assigned.

This description is intended to provide an overview of the responsibilities and duties of this position. It is not all-inclusive. The responsibilities may change over time.

Requirements:

· High school diploma or equivalent; additional qualification in office administration or related field is a plus.

· Proven experience as a front desk representative, office coordinator, or similar role.

· Highly dependable, reliable, and punctual.

· Proficient in Microsoft Office Suite (Word, Excel, Outlook).

· Excellent communication and interpersonal skills.

· Strong organizational skills and attention to detail.

· Ability to work in a changing environment: fast paced at times, slower at other times.

· Professional appearance and demeanor.

· Ability to maintain confidentiality and handle sensitive information.

· Customer service-oriented attitude.

· Flexible and adaptable to changing priorities and responsibilities.

Other:

This is an office-based role, in person, from 8am – 5pm, Monday through Friday. Occasional early mornings or late evenings may be required when supporting some meetings and events, both in office and locally.

Employee Benefits:

· Ridiculously important organizational purpose

· Awesome coworkers, which sometimes includes our dogs

· Medical, dental, vision, life insurance

· Hybrid work environment, and private offices

· 401(k) plan with 4% match

· Vacation, sick leave, personal days, and holidays

· On-site gym, mediocre but functional locker rooms included

· Free parking with EV charging

· Maternity and paternity benefit

· Office snacks. Frankly, probably too many.

· Employee assistance program

· Team outings and events that are more fun than a barrel of monkeys

· Week off between Christmas and New Year’s

· A culture where we take our cause, but not ourselves, seriously

Compensation:

This is a full-time, non-exempt position.

Pay: $19.00 - $24.00 per hour

About the Master Builders Association of King and Snohomish Counties:

The Master Builders Association of King and Snohomish Counties (MBAKS) is the oldest and largest residential homebuilding association in the country. We are the leading voice for residential building professionals in our rapidly growing region. MBAKS members are the folks who build and remodel the places we call home. We work to ensure there is adequate supply of housing attainable to all.

In addition to the advocacy that we provide our robust membership, MBAKS sponsors a respected health insurance trust for our members and their families, as well as a workers’ compensation reimbursement opportunity through our Group Retroactive Insurance Program (GRIP) for members with admirable workplace safety records.

MBAKS produces more than 200 events for various regional builder councils, those interested in sustainable development, Professional Women in Building, and more. These events offer networking opportunities, education, and recognition of members for their excellence in the field. MBAKS education programs offer members opportunities to earn certifications, designations, and more. Our year-round on-site and online classes make it easy for members to enhance their educational background.

Built Green, our environmentally friendly residential building program, provides builders and consumers with easy-to-understand rating systems and the certification framework to demystify green building. Built Green showcases a variety of strategies, providing a flexible path for builders to certify their projects.

MBAKS’ government affairs team works closely with our membership to advocate for policies that benefit the residential building industry and improves the climate for housing in the Puget Sound region. We encourage building homes, not barriers to do so. We do this by promoting an increased supply of all types of housing through improved zoning, regulatory reform, permit efficiencies, and a net increase in lot supply. MBAKS advocates primarily at the local level, but also at the state and sometimes national levels. We also work to partner with other individuals and organizations that can help to elevate residential housing issues, as well as educate our members regarding the value of their engagement in our advocacy initiatives. Separately, the MBAKS Affordable Housing Council works to elect pro-housing candidates to public office.

In summary, it’s the most important and coolest place to work imaginable.

MBAKS is an Equal Opportunity Employer

This description is provided for informational purposes only and does not form the basis of a contract.

Master Builders Association of King and Snohomish Counties does not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law.