What are the responsibilities and job description for the IT Intern position at Master Center for Addiction Medicine?
Master Center for Addiction Medicine is seeking a part-time IT Intern who wants to gain valuable hands-on experience in the field of IT. This is not a software development role, but rather more of an IT help desk position.
*Note: this is a part-time internship. Exact hours and schedule can be negotiated.
Master Center for Addiction Medicine is an entirely outpatient treatment center for individuals struggling with Substance Abuse Disorder. Master Center approaches the disease of addiction in a comprehensive, evidence-based, and individualized way, drawing on every tool that has been proven effective: medical treatment, education, psychiatry, professional counseling, testing/monitoring, peer support services and community recovery organizations. Our practice approach is to provide compassionate care through providers that are committed to treating our patients with dignity, respect, and kindness.
The IT intern assists the Strategic Initiatives Project Manager with the IT processes at all business locations, though the IT intern will primarily work out of the Glen Allen location. The primary function of this role is to assist with various IT&T oriented projects, initiatives, and services as directed. This assistance ranges from desktop support, incident resolution and reporting, documentation, and general IT administrative and support services.
Duties and responsibilities:
- Set up new laptops and employee accounts.
- Update passwords and unlock users.
- Switch out faulty electronic equipment.
- Manage threat/spam emails as they arise.
- Resolve minor audio/visual errors.
- Assist in inventory management.
- Upgrade laptops from Microsoft Home to Pro.
- Upgrade laptops with <11gigs of RAM.
- Systems training (Office 101, Teams, etc.).
- Assist with other tasks and projects as they arise.
Minimum education and/or minimum experience:
- Associate degree in related field (IT, computer science, etc.) preferred.
- Minimum one year of experience in IT preferred.
Required skills and abilities:
- Great attention to detail.
- Strong analytical and problem-solving skills.
- Excellent customer service—provides excellent IT&T support to our end users
- Strong communication skills: Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
- Computer Science/Information Systems experience.
- Proactive and independent with the ability to take initiative.
- Excellent time management skills with a proven ability to meet deadlines.
Please do not contact the office directly. We are conducting all hiring activities through JazzHR, our Applicant Tracking System. Thank you!
At Master Center for Addiction Medicine, we transform the lives of our patients. We transform the model of care for the addiction treatment industry. And we are transforming the landscape of addiction treatment through innovation and growth. Join us in our mission and make a true impact on people, families and your community!
