What are the responsibilities and job description for the Assistant Manager Restaurant -Ronald Reagan International Airport position at Master Concessionair?
Responsibilities :
- Adhere to all MCA / Brand operating procedures and ensure that they are adhered to by all shift supervisors and employees.
- Attend and contribute to management meetings as required.
- Schedule and Lead Pre-shift / post-shift meetings on a regular basis and post communications to staff.
- Ensure that all supervisor / employee duties and assignments are performed and completed in a timely manner.
- Record deliveries; receive and reconcile inventories with purchase orders.
- Work to ensure all food / beverages / bakery are in stock, the correct items are displayed on all counters and inside display coolers; and all perishable items are stored at the correct temperatures prior to serving.
- Complete daily reporting to accurately reflect any MCA / Brand procedures & documentation.
- Suggest and implement strategies that can lead to increased revenue.
- Ensure all cash payments are received, recorded and a receipt is provided to the customer.
- Ensure that an end of night report is completed to ensure correct recording of all transactions.
- Ensure that all cash items are balanced and accounted for daily.
- Ensure cash handling of register, deposits and safe.
- Ensure the restaurant, market, and bar are always kept to a high level of cleanliness.
- Ensure that all waste, transfers to other locations, promotional stock, breakages, and spillages are documented.
- Monitor and ensure orientation, training, development and performance management of supervisors and crew.
- Assist staff when required at busy periods.
- Complete a weekly staff schedule; ensure fair distribution of hours to all staff; use most cost-effective staffing schedules; adhere to staffing budget.
- Assess employee / supervisor strengths and career development.
- Ensure that all staff are punctual and attired correctly.
- Meet with problem performers regularly and discuss / document areas of improvement.
- Record any accidents / injuries / illnesses that occur, no matter how minor, by using the appropriate accident reporting procedures.
- Ensure that menu briefings and quizzes are carried out regularly with all staff.
- Work closely and communicate with the GM to always ensure a smooth operation.
- Ensure all work is carried out in compliance with Health & Safety regulations.
- Communicate staff performance issues, training, and development needs to GM on a regular basis.
- Maintain a high level of service for all guests.
- Deal with complaints in an efficient and courteous manner
- Communicate any service / guest issues to the GM.
- Perform any other duties as directed by the GM.
- Maintains total accountability including labor cost, budgets, and projections.
- Maintains food and beverage costs per budgetary standards.
- FOH / BOH repair, light bulb replacement, general organization, and cleanliness
- Perform safety inspections and document results and shortfalls.
- Responsible for ensuring all storerooms and loading areas are clean and always organized.
- Minimum 1-2 years supervisory experience, preferably full-service restaurants
- Knowledge of marketing techniques and impact on business results
- Experience in guest relations, negotiations, and complaint handling
- Excellent verbal and written communication skills
- Commitment to service of customers, staff, co-workers, and management
- Demonstrated leadership ability; ability to lead by example.
- High integrity and honesty
- High Work Ethic, passion, and commitment
- Ability to work full time hours to manage the operation, including weekdays, weekends, and holidays.
- Demonstrated coaching and development skills.
- Ability to train and delegate.
- Follow through and dependability.
- Adherence and modeling of all MCA policies and procedures
- Knowledge and commitment to safety and food sanitation
- Health Department approved Food Handler Manager Certification
Qualifications
