What are the responsibilities and job description for the Restaurant - Server-Assistant position at Master Concessionair?
Job Description
Job Description
Compensation : $14.50 tip out
Location : Salt Lake City International Airport - PF Chang's Restaurant
Role and Responsibilities
Position Summary :
To deliver the guests food and beverages following the Brands core Steps of Service. Works in assigned restaurant location as determined by management.
Responsible for the proper use, care, and maintenance of the dish machine. Required to keep a clean and adequate supply of dishes, glassware, utensils, pots, and pans for the restaurant following the Brands specifications in a timely manner while maintaining the safety, sanitation and security of the dish room and equipment. Works in assigned restaurant location as determined by management.
Responsibilities :
Ensures that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining company standards, solid product knowledge and all other aspects of customer service
Demonstrates knowledge of server sections, table numbers and seat numbers for assigned restaurant
Answers all guest questions or finds appropriate answers for guests
Demonstrates knowledge of all menu offerings and gives detailed descriptions of each item
Ensures guest satisfaction
Prepares hot and cold drinks and mixed non-alcoholic drinks as needed
Assists other servers as needed; is aware of and alerts other crewmembers of customers' needs
Adds additional garnish and condiments per specifications to dishes prior to being delivered
Runs food as needed on an ongoing basis
Performs duties of barista and food preparation as needed
Washes glassware and performs general cleaning duties as directed
Maintains a clean and orderly station in the kitchen
Maintains a clean and orderly dish station
Assists in expediting food from the kitchen when necessary
Aid in moving and installation of beer, wine, and cocktail kegs
Prepares ingredients for cooking, including portioning, washing, chopping, and storing according to MCA and Brand specifications and restaurant directions
Washes, peels, cuts, slices, dices, and portions specific food and menu items as directed
Wears proper personal protective equipment when required (i.e. gloves)
Determines when guests have completed their meals and removes dirty dishes, flatware, and napkins
Maintains a spotless working environment, including tabletops, bases, chairs, banquettes, TV's, glass partitions, server stations, beverage stations, table set-ups, glassware, flatware, etc.
Assists kitchen staff as needed
Participates in daily side-work tasks, including but not limited to stocking glasses, linens, flatware, and condiments
Maintains knowledge of airport, terminal, and restaurants; offers information, recommendations, MCA and Brand history, etc.
Maintains a clean, neat, well-groomed appearance and adheres to all uniform and appearance guidelines
Sweeps and mops as needed
Performs other duties and side-work as assigned
Cleans, sanitizes, and organizes all kitchen and restaurant areas, including walk-in coolers, freezers, storage areas, floors, brass, and stainless steel according to MCA specifications
Transports dirty dishes to the dish room and transports clean dishes back to assigned areas
Determines when guests have completed their meals and removes dirty dishes, flatware, and napkins
Sets up, runs, and empties dish machine
Cleans, sanitizes, and de-limes dish machine
Scrubs all pots, pans and trays in proper 3-bowl sink set up
Washes all items 100% clean the first time, every time
Restocks all cleaning products prior to running out
Maintains a clean, neat, and organized dish area
Cleans and maintains commissary prep area (utensils, prep table, prep sinks, equipment, floors, walls, and any back of the house area, etc.)
Communicates any product / chemical run outs, equipment issues, and quality and service issues to the MOD immediately
Aid in moving and installation of beer, wine, and cocktail kegs
Assists kitchen as needed
Stocks and organizes newly delivered items
Follows all company safety, sanitation and security policies and procedures
Properly uses personal protective equipment
Report maintenance needs, accidents, injuries, and unsafe working conditions to a MOD immediately
Maintain and care for company equipment according to instruction and manufacturer requirements
Communicate with others using clear, respectful, and professional language
Develop and maintain positive working relationships with others and work toward the goal of customer satisfaction
Assists other crewmembers as needed; is aware of and alerts other crewmembers of customers needs
Maintains knowledge of airport, terminal, and restaurants; offers information, recommendations, MCA and Brand history, etc.
Maintains a clean, neat, well-groomed appearance and adheres to all uniform and appearance guidelines
Sweeps and mops as needed
Performs additional responsibilities, although not detailed, as requested by the chef or MOD at any time
Qualifications
Demonstrated pleasant attitude and energy to ensure great customer service
Professional demeanor, appearance, and communication skills in accordance with restaurant guidelines
Basic serving skills ability
Must have working knowledge of the restaurant floor plan
Demonstrated ability to learn food and beverage knowledge and participate in training as required
Ability to successfully pass all service, menu, and alcoholic drink testing for assigned concept at standards assigned by management within 2 weeks of completion of training
Ability to work under pressure and multi-task in a fast-paced environment
Ability to communicate clearly with customers and crewmembers regarding food and beverage orders and customer questions and concerns
Ability to read menu offerings, product labels, register screen, pricing, receipts, safety procedures, and operating directions
Ability to maintain a safe and clean restaurant for customers
Ability to walk and stand for long durations
Ability to do moderate to heavy lifting (25 lbs or less)
Knowledge and adherence to MCA policies and procedures
Knowledge and adherence to all airport rules and regulations
Commitment to service of customers, staff, co-workers, and management
High integrity and honesty, Work Ethic, passion, and commitment
Ability to work scheduled hours, including weekdays, weekends, and holidays
Follow through and dependability
Knowledge and commitment to safety and food sanitation
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