Restaurant - Dulles international airport
Position Summary:
To serve guests food and beverages following the Brands core Steps of Service. Works in assigned restaurant location as determined by management.
Responsibilities:
- Ensures that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining company standards, solid product knowledge and all other aspects of customer service
- Greets guests warmly with a smile, making eye contact; checks for table setting completeness
- Answers all guest questions or finds appropriate answers for guests
- Communicates all daily food and drink specials to guests; Takes accurate food and beverage orders
- Demonstrates knowledge of all menu offerings, food, and drink pairings, and gives detailed descriptions of each item
- Ability to accurately enter all orders into the point-of-sale system
- Ensures guest satisfaction
- Offers up-selling opportunities to all guests
- Verifies ages of guests ordering alcoholic beverages; responsibly serves alcohol
- Prepares hot and cold drinks and mixed non-alcoholic drinks as needed
- Demonstrates appropriate wine service techniques when presenting tableside wine service
- Anticipates your guests needs, including refilling drinks and replenishing flatware
- Assists other servers as needed; is aware of and alerts other crewmembers of customers’ needs
- Runs food as needed on an ongoing basis
- Determines when guests have completed their meals and removes dirty dishes, flatware, and napkins
- Prepares and presents itemized bill to guests; receives and processes payment by cash, credit card, or airline voucher
- Maintains a spotless working environment, including tabletops, bases, chairs, banquettes, TV's, glass partitions, server stations, beverage stations, table set-ups, glassware, flatware, etc.
- Assists kitchen staff as needed
- Participates in daily side-work tasks, including but not limited to stocking glasses, linens, flatware, and condiments
- Clean and preset tables for next customers
- Maintains knowledge of airport, terminal, and restaurants; offers information, recommendations, MCA and Brand history, etc.
- Maintains a clean, neat, well-groomed appearance and adheres to all uniform and appearance guidelines
- Sweeps and mops as needed
- Performs other duties and side-work as assigned
Qualifications
Demonstrated pleasant attitude and energy to ensure great customer service- Professional demeanor, appearance, and communication skills in accordance with restaurant guidelines
- Basic serving skills ability
- Must have working knowledge of the restaurant floor plan
- Demonstrated ability to learn food and beverage knowledge and participate in training as required
- Ability to successfully pass all service, menu, and alcoholic drink testing for assigned concept at standards assigned by management within 2 weeks of completion of training
- Ability to work under pressure and multi-task in a fast-paced environment
- Ability to accurately count money and make change
- Ability to communicate clearly with customers and crewmembers regarding food and beverage orders and customer questions and concerns
- Ability to read menu offerings, product labels, register screen, pricing, receipts, safety procedures, and operating directions
- Ability to maintain a safe and clean restaurant for customers
- Ability to walk and stand for long durations
- Ability to do moderate to heavy lifting (25 lbs. or less)
- Knowledge and adherence to MCA policies and procedures
- Knowledge and adherence to all airport rules and regulations
- Commitment to service of customers, staff, co-workers, and management
- High integrity and honesty, Work Ethic, passion, and commitment
- Ability to work scheduled hours, including weekdays, weekends, and holidays
- Follow through and dependability
- Knowledge and commitment to safety and food sanitation
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