What are the responsibilities and job description for the Server - Restaurant position at Master Concessionair?
Job Description
Job Description
Restaurant - Dulles international airport
Position Summary :
To serve guests food and beverages following the Brands core Steps of Service. Works in assigned restaurant location as determined by management.
Responsibilities :
- Ensures that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining company standards, solid product knowledge and all other aspects of customer service
- Greets guests warmly with a smile, making eye contact; checks for table setting completeness
- Answers all guest questions or finds appropriate answers for guests
- Communicates all daily food and drink specials to guests; Takes accurate food and beverage orders
- Demonstrates knowledge of all menu offerings, food, and drink pairings, and gives detailed descriptions of each item
- Ability to accurately enter all orders into the point-of-sale system
- Ensures guest satisfaction
- Offers up-selling opportunities to all guests
- Verifies ages of guests ordering alcoholic beverages; responsibly serves alcohol
- Prepares hot and cold drinks and mixed non-alcoholic drinks as needed
- Demonstrates appropriate wine service techniques when presenting tableside wine service
- Anticipates your guests needs, including refilling drinks and replenishing flatware
- Assists other servers as needed; is aware of and alerts other crewmembers of customers’ needs
- Runs food as needed on an ongoing basis
- Determines when guests have completed their meals and removes dirty dishes, flatware, and napkins
- Prepares and presents itemized bill to guests; receives and processes payment by cash, credit card, or airline voucher
- Maintains a spotless working environment, including tabletops, bases, chairs, banquettes, TV's, glass partitions, server stations, beverage stations, table set-ups, glassware, flatware, etc.
- Assists kitchen staff as needed
- Participates in daily side-work tasks, including but not limited to stocking glasses, linens, flatware, and condiments
- Clean and preset tables for next customers
- Maintains knowledge of airport, terminal, and restaurants; offers information, recommendations, MCA and Brand history, etc.
- Maintains a clean, neat, well-groomed appearance and adheres to all uniform and appearance guidelines
- Sweeps and mops as needed
- Performs other duties and side-work as assigned
Qualifications
Demonstrated pleasant attitude and energy to ensure great customer service
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