What are the responsibilities and job description for the Customer Service Representative position at Master pool and spa?
Job Title: Customer Service Representative
Location: 6415 WAYZATA BOULEVARD, SAINT LOUIS PARK, MN 55426
Employment Type: Full-Time/Part-Time
Compensation: $18-25 Depending on skill
About Us:
MASTER POOL AND SPA is a leading retailer of premium hot tubs and spa products, dedicated to helping our customers create relaxing and luxurious experiences at home. We pride ourselves on offering high-quality products and exceptional customer service. Veteran owned and operated, Join our team and be a part of a supportive and dynamic environment!
Job Description:
We are seeking a friendly, enthusiastic, and detail-oriented Customer Service Representative to join our team. The ideal candidate will provide outstanding support to customers, ensuring their needs are met from initial inquiry to post-purchase assistance. If you enjoy helping people and have a passion for creating positive customer experiences, we want to hear from you!
Responsibilities:
· Greet and assist customers in the store, providing product information and recommendations based on their needs.
· Respond to customer inquiries via phone, email, and in-person promptly and professionally.
· Process sales transactions accurately using the store’s point-of-sale system.
· Assist with scheduling service appointments and follow up on customer requests or issues.
· Maintain knowledge of our product line, including features, benefits, and maintenance requirements.
· Handle customer complaints or concerns with professionalism and escalate issues when necessary.
· Help maintain a clean, organized, and inviting store environment.
· Collaborate with team members to meet sales goals and enhance the customer experience.
Qualifications:
· High school diploma or equivalent required; college coursework is a plus.
· Prior experience in customer service or retail preferred.
· Excellent communication and interpersonal skills.
· Ability to work in a fast-paced environment while maintaining attention to detail.
· Basic computer skills, including familiarity with point-of-sale systems and email.
· A friendly and approachable demeanor with a customer-first attitude.
· Availability to work flexible hours, including weekends and holidays.
Benefits:
· Competitive pay.
· Employee discounts on store products.
· Training and development opportunities.
· Supportive and collaborative team environment.
How to Apply:
If you’re excited about the opportunity to join our team, please send your resume and a brief cover letter to ALEX@HOTTUBANDSWIMSPASALE.COM or apply in person at our store. We look forward to hearing from you!
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Saint Louis Park, MN 55426 (Required)
Work Location: In person
Salary : $18 - $25