What are the responsibilities and job description for the Appointment Center Representative position at MASTER SERVICE COMPANIES LLC?
Job Details
Level: Entry
Job Location: Atlanta, GA
Position Type: Full Time
Education Level: None
Salary Range: $14.00 - $18.00 Hourly
Travel Percentage: None
Job Shift: Any
Job Category: Customer Service
ESSENTIAL JOB FUNCTIONS
- Represents the company through telephone customer contact.
- Answers calls, sets sales appointments, sets annual maintenance or customer warranty service appointments.
- Follows up with customers on a variety of issues/occasions.
- Keeps customer records and files current and updated, as well as sends customers information about the company and/or services performed.
- Performs administrative functions to support all departments as needed.
- Regular and punctual attendance.
- Ability to work overtime if needed.
Qualifications
REQUIRED SKILLS
- Thorough understanding of customer service principles and practices.
- Skill in operating personal computer and programs such as spreadsheets, database, and work processing software.
- Skill in verbal and written communication.
- Ability to handle a variety of tasks.
- Ability to perform accurate data entry.
- Possess talent and personal traits: Customer Focus
- Self Management
- Planning & Organizing
- Empathetic Outlook
- Resiliency
- Teamwork
- Diplomacy & Tact
- Integrity
EDUCATION AND EXPERIENCE
- 1 years call center experience preferred.
- 18 years of age or older.
Bilingual in English/Spanish a plus!
Job Type: Full-time
Salary: $15.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
Shift:
- 8 hour shift
- Day shift
- No nights
Supplemental pay types:
- Bonus pay
Weekly day range:
- Weekend availability
Ability to commute/relocate:
- Alpharetta, GA 30005: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Sales Lead Generators & Telemarketers: 1 year (Preferred)
- Customer service: 1 year (Required)
Salary : $14 - $18
