System Administrator

Job Description: Systems Administrator
Location: On-site work with rotating on-call duty (about one week per month).
Preference: Local candidates preferred.

Responsibilities:

• Provide Tier 1-3 support, responding to all levels of technical assistance requests.
• Deliver exceptional customer service and communicate effectively with users and teams of varying technical expertise.
• Address break/fix requests associated with end-user resources.
• Configure and deploy new/replacement servers using Linux (REDHAT) and Windows operating systems.
• Configure and deploy new/replacement desktop/laptop computers and peripherals.
• Maintain up-to-date project and architecture documentation.
• Keep detailed inventory and maintenance records.
• Monitor system resources for server/service anomalies and resolve connection issues between users and resources.
• Maintain a detailed change history of modifications.
• Collaborate on team efforts to improve cybersecurity controls, threat hunting, and mitigation.
• Manage time and resource constraints effectively.

System Administration Duties:

• Provision, install, configure, and maintain computer hardware, software, and related infrastructure.
• Ensure adherence to Commonwealth policies, standards, and guidelines.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes.
• Review system and application logs and ensure completion of scheduled jobs like backups.
• Conduct regular security monitoring to identify possible intrusions.
• Perform backup operations and necessary file archival and purging.
• Create, modify, and delete user accounts as requested.
• Investigate and troubleshoot issues, diagnosing and recovering from hardware or software failures.
• Coordinate and communicate effectively with impacted constituencies.
• Apply OS patches, upgrade tools/utilities, and configure or add new services as necessary.
• Upgrade and configure system software for GIS infrastructure or Asset Management applications per project or operational needs.
• Generate performance reports to support capacity planning.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization.

Qualifications:

• Experience in configuring and deploying Linux (REDHAT) and Windows servers.
• Expertise in end-user desktop/laptop support, including hardware and peripheral deployments.
• Strong understanding of cybersecurity controls, threat hunting, and mitigation practices.
• Proficiency in monitoring and resolving server/service anomalies.
• Exceptional customer service skills with the ability to communicate complex technical issues effectively.
• Experience in maintaining detailed documentation and change logs.
• Knowledge of performance tuning and capacity planning.

Additional Requirements:

• Must be available for rotating on-call support (one week per month).
• Must possess a valid driver's license and a clear driving history.

Required/Desired Skills:

Skill	Required /Desired	Amount	of Experience
Configures and deploys new/replacement Linux(REDHAT) and Windows Operating Systems Servers	Required	5	Years
Desktop/Laptop/Server Hardware	Required	5	Years
Experience with Active Directory Administration	Required	5	Years
Virtualization/VMWare	Required	5	Years
Backup and Recovery	Required	5	Years
Help Desk Support	Required	5	Years
Customer Service	Required	5	Years
Cybersecurity	Highly desired	3	Years
General Database (SQL)	Desired	3	Years
Experience with Video Management Systems	Desired	2	Years
Audio-Video Support	Nice to have	2	Years
Microsoft Certification/ Related certifications	Nice to have

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