What are the responsibilities and job description for the Senior Network Operations Engineer-1 position at MasterCard?
Senior Enterprise Operations Engineer-1
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Senior Enterprise Operations Engineer-1
Apply locations : Oslo, Norway; Copenhagen, Denmark
Time type : Full time
Posted on : Posted 2 Days Ago
Job requisition id : R-235901
Our Purpose
Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Enterprise Operations Engineer-1 Overview :
As a member of Mastercard’s Global Network Operations team, you will provide Level two Network support to MasterCard’s global network operations command centre. With a focus on the Nordic region and under our follow-the-sun model, you will manage incident and problem queues, performing deep dive packet capture analysis when needed to identify root causes. As a Mastercard network engineer, you will work to continuously maintain and improve the network environment. You will be a member of our out-of-hours on-call support rotation, assist with training junior staff as needed, and occasionally provide network operational support for project deliverables.
Role :
- Perform Tier II support functions for the MasterCard Operations Command Center (OCC).
- Provide project support for major initiatives with an emphasis on operational support.
- Perform proactive network analysis to ensure network integrity and performance is in an optimal state.
- Create and update documentation to support the operations environment.
- Develop metrics to measure efficiencies within the environment.
- Interact effectively with partners, customers, and stakeholders.
- Plan, coordinate, and implement changes within the network infrastructure when needed.
- Produce reports and documentation to support issues resolved by you.
- Assist in the management / monitoring of the incident ticket queue.
- Some on-call responsibility and occasional off-hours work required.
All about you :
About you desired :
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :
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