What are the responsibilities and job description for the Care Manager/ Care Navigator position at MASTERCARE?
Use your Experience to Truly Make a Difference! Join the Master
Care team as a Care Navigator!
Master
Care, Inc. is a Managed Services Organization (MSO) created exclusively to bridge medical and non-medical services under California’s new CalAIM program. Enhanced Care Management, Housing Navigation, and Nursing Facility Transition are just a few services we provide.
POSITION SUMMARY : A Master
Care Care Navigator provides Care Management to patients in a non-clinical setting according to the “Master
Care Plan.” The Master
Care Plan is a comprehensive roadmap that incorporates the physical, behavioral, social, environmental, and financial well-being of our patients.
This position requires the ability to serve patients in person and remotely within the assigned region.
Duties and Responsibilities
Primary contact with local medical and nonmedical providers
Develop and foster solid professional relationships, conduct provider outreach, program education (“in-services”), and promotion to achieve Company goals
Develop referral relationships and placement providers to reach Company objectives
Assists in the development and provider relations of local resources.
Conducts Comprehensive Assessments of assigned Enhanced Care Management (ECM) and Community Supports (CS) patients
Develops and executes the Master Care Plan for assigned ECM and CS patients
Respects and understands the assigned ECM and CS patient’s goals and wishes, and whenever possible, implements these goals and wishes to improve overall health and well-being
Conducts In-home or Facility Assessments as necessary or required
Develops awareness of and remains sensitive to patient’s, and patient’s families’ values, beliefs, and perspectives
Provides person-centered care management to patients in a non-clinical setting, bringing together the clinical needs and social determinants of health to create a comprehensive care plan that serves the whole person
Is responsive and dedicated to seamless communication, smooth and safe coordination, and well-orchestrated patient transfers
Skills and Specifications :
Communicates professionally and effectively with patients, families, providers, and team members.
Maintains a compassionate and professional demeanor
Exhibits and embodies excellent leadership qualities
Is an active and devoted team player
Anticipates obstacles and challenges, proactively providing innovative solutions
Is an effective trainer
Possesses excellent oral and written communication skills
Exhibits exceptional customer service skills
Builds strong relationships and networks
Is proficient with technology
Is punctual, organized, and efficient
Education and Qualifications :
Bachelor’s degree or equivalent experience in marketing, discharge planning, and / or social work with an emphasis in healthcare, geriatric services, social services, or senior housing and care
Three or more years of marketing and / or social services in healthcare, community-based senior services, senior living, or a similar environment
Knowledge of and experience with both clinical and non-clinical services for elderly populations
The ability to perform the physical demands of this position include :
Sit and / or stand for long periods
Navigate stairs, bend, and reach
Lift, push, or pull a minimum of 10 lbs.
Ability to travel throughout assigned territory as required : Los Angeles / San Gabriel Valley
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