What are the responsibilities and job description for the HVAC Customer Service position at Mastercool?
Description
Mastercool Inc. — a global leader in air conditioning service tools and equipment — is looking for a reliable and tech-savvy Support Specialist to join our team at our Randolph, New Jersey headquarters.
If you enjoy helping people, solving problems, and working hands-on with tools and equipment, this is a great opportunity to grow with a well-established company.
What You’ll Do
What We’re Looking For:
For over 40 years, Mastercool has been a trusted name in the HVAC and automotive industries, with products sold in over 76 countries. We pride ourselves on innovation, reliability, and a customer-driven mindset.
Mastercool Inc. is an Equal Opportunity Employer M/F/Disability/Veteran
Mastercool Inc. — a global leader in air conditioning service tools and equipment — is looking for a reliable and tech-savvy Support Specialist to join our team at our Randolph, New Jersey headquarters.
If you enjoy helping people, solving problems, and working hands-on with tools and equipment, this is a great opportunity to grow with a well-established company.
What You’ll Do
- Provide phone assistance to customers to resolve product issues and inquiries
- Guide customers and technicians through simple repairs and maintenance
- Receive and process returned products (RMAs)
- Provide accurate estimates for repair
- Document customer interactions and resolutions
What We’re Looking For:
- High school diploma or equivalent
- Basic mechanical knowledge and comfort working with tools
- Strong communication and customer service skills
- Attention to detail and solid problem-solving abilities
- Experience with order or quote processing required
- Experience with Microsoft Office products
- Bilingual in Spanish is a plus
- Experience with Infor ERP system is advantageous
- Competitive salary
- Health, dental, and vision insurance
- Health Savings Account (HSA)
- 401(k) with company match
- Profit sharing
- Paid time off (PTO)
- Long-term career growth opportunities
For over 40 years, Mastercool has been a trusted name in the HVAC and automotive industries, with products sold in over 76 countries. We pride ourselves on innovation, reliability, and a customer-driven mindset.
Mastercool Inc. is an Equal Opportunity Employer M/F/Disability/Veteran
