What are the responsibilities and job description for the Housekeeping Manager Greenspring's Resort position at MasterCorp?
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At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients.
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What We're Looking For:
Friendly, enthusiastic, and hard-working individuals who are passionate about hospitality and committed to providing exceptional service, ensuring guests feel safe and cared for during their vacation.
Position Overview
The Housekeeping Manager is an entry-level or first level management position that assists in the management of the site housekeeping operations, helping to meet quality standards and timeliness goals through the directing of team members and the inspection of rooms/supervisors
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Exemplify a sense of urgency with housekeeping staff to ensure all units get turned on time.
- Direct work of Housekeepers, Housemen, and Supervisors.
- Follows directives of site leader in his/her absence
- Assist in training new Housekeepers on 7 Steps Processes.
- Coach housekeepers to reach productivity standards.
- Informs site leadership of any discipline needs and/or employee issues
- Conduct weekly report cards for the housekeeping staff.
- Conduct weekly MSI report of Supervisors.
- Inspect clean rooms to ensure that quality standards are met.
- Contributes to establishing a welcoming culture of engagement and inclusion.
- Provides timely response to associate concerns by addressing them directly or referring them to others who can assist.
- Provides ongoing performance feedback to Housekeepers, Housemen, and Supervisors.
- Consistently enforces established policies and procedures.
- Retrieve housekeepers to address any areas that need to be re-cleaned.
- At the direction of the EH or AEH, participates in onboarding or training new hires.
- Provide feedback to the EH and AEH regarding underperforming team members.
- Conduct inventory counts determine inventory needs and submit purchase requests.
- Unload inventory and maintain clean and organized storage areas.
- Report unit maintenance issues.
- Maintain vehicle maintenance logs.
- Conduct safety meetings and ensure that team members follow day-to-day safety rules and procedures.
- Process workers compensation issues/reports.
- Assist in solving guest complaints promptly.
- Clean rooms and common areas as needed.
- Comply with Resort Operations 15 Non-negotiables without fail
- MasterMind Mobile must be used to update room status updates for all Housekeepers and Supervisors.
- Other duties as assigned.
Experience and Education Requirements
- High School Diploma or equivalent combination of education and experience.
- Bachelor’s Degree preferred.
- One year of experience directly related to the position with progressive responsibility as Supervisor/Lead Supervisor within MasterCorp or equivalent experience.
- Travel – rarely on avg 5% on a quarterly basis
- A valid driver's license will be required for certain locations.
MasterCorp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, MasterCorp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Equal Opportunity Employer Statement:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Thank you for considering a career with MasterCorp, Inc. We look forward to reviewing your application.
