What are the responsibilities and job description for the Customer Service Sales Representative position at Masters Concrete?
Customer Service Sales Representative
Job description
About Us: Masters is a respected local leader in the Concrete Industry serving Northeast PA and the Southern Tier of NY for over 90 years with Ready-Mix, Precast, and Aggregates. Masters provides a professional atmosphere focused on growth within a family owned and operated business. Our vision is to inspire people through trust and leadership to create the best concrete, strongest relationships, and secure communities. Masters leadership centers around our values which are, Compassionate Connection, Ownership by All, Relentless Effort, and Authentic Character.
Masters, a leading and innovative company in the industry, is actively seeking a dynamic and talented individual to join our team as a customer service sales representative. As the face of our brand, you will play a crucial role in delivering exceptional customer service and support, as well as driving sales and nurturing leads supporting our Outside Sales Team. Your key responsibilities will include; efficiently and accurately handling customer orders, proactively identifying and following up on potential leads, and engaging with customers through phone calls to ensure their utmost satisfaction. Join our passionate team and make a positive impact on the lives of our valued customers. Apply now and become a part of our success story!
Job type: full-time; hourly with overtime.
Required skills:
Genuine enthusiasm for working directly with customers
Strong ability to communicate both verbally and in writing
Strong attention to details
Leadership
Ability to organize and prioritize multiple tasks
Basic math ability
Basic computer knowledge
Understanding of or ability to learn Customer Relationship Management programs (HubSpot)
Ability to read construction drawings
Interpersonal Skills/Savvy
Interest in the Acquisition and Application of Learning
Must have a valid driver’s license and reliable transportation.
Applicant must be at least 18 years of age.
Responsibilities:
Daily attendance and preparation
Efficiently and accurately handling customer orders
Proactively identifying, following up, and distributing potential leads
Engaging with customers through phone calls to ensure their utmost satisfaction
Communication and teamwork with key relationships
Support Outside Sales
Manage Customer Contact Information
Process Customer Orders
Assist with Lead Distribution to Outside Sales
Benefits:
Highly competitive wages
Excellent medical, dental, and vision insurance package, includes all family members
Simple individual retirement account, with company match
Rewards and recognition program
Paid vacation and paid time off package
Paid holidays
Referral program
Company paid Life Insurance.
Access to free EAP Programs.
Employee paid STD and LTD.
Become a part of a company with a mission to continue the valuable work done by previous generations, provide for the families of our employees, and create lasting relationships in a safe, profitable, sustainable, and enjoyable environment.
Job Type: Full-time
Salary: $48,000.00 - $55,000.00 per year
Schedule:
8-hour shift
Experience:
Dispatching: 1 year (Preferred)
Work Location: In person
Job description
About Us: Masters is a respected local leader in the Concrete Industry serving Northeast PA and the Southern Tier of NY for over 90 years with Ready-Mix, Precast, and Aggregates. Masters provides a professional atmosphere focused on growth within a family owned and operated business. Our vision is to inspire people through trust and leadership to create the best concrete, strongest relationships, and secure communities. Masters leadership centers around our values which are, Compassionate Connection, Ownership by All, Relentless Effort, and Authentic Character.
Masters, a leading and innovative company in the industry, is actively seeking a dynamic and talented individual to join our team as a customer service sales representative. As the face of our brand, you will play a crucial role in delivering exceptional customer service and support, as well as driving sales and nurturing leads supporting our Outside Sales Team. Your key responsibilities will include; efficiently and accurately handling customer orders, proactively identifying and following up on potential leads, and engaging with customers through phone calls to ensure their utmost satisfaction. Join our passionate team and make a positive impact on the lives of our valued customers. Apply now and become a part of our success story!
Job type: full-time; hourly with overtime.
Required skills:
Genuine enthusiasm for working directly with customers
Strong ability to communicate both verbally and in writing
Strong attention to details
Leadership
Ability to organize and prioritize multiple tasks
Basic math ability
Basic computer knowledge
Understanding of or ability to learn Customer Relationship Management programs (HubSpot)
Ability to read construction drawings
Interpersonal Skills/Savvy
Interest in the Acquisition and Application of Learning
Must have a valid driver’s license and reliable transportation.
Applicant must be at least 18 years of age.
Responsibilities:
Daily attendance and preparation
Efficiently and accurately handling customer orders
Proactively identifying, following up, and distributing potential leads
Engaging with customers through phone calls to ensure their utmost satisfaction
Communication and teamwork with key relationships
Support Outside Sales
Manage Customer Contact Information
Process Customer Orders
Assist with Lead Distribution to Outside Sales
Benefits:
Highly competitive wages
Excellent medical, dental, and vision insurance package, includes all family members
Simple individual retirement account, with company match
Rewards and recognition program
Paid vacation and paid time off package
Paid holidays
Referral program
Company paid Life Insurance.
Access to free EAP Programs.
Employee paid STD and LTD.
Become a part of a company with a mission to continue the valuable work done by previous generations, provide for the families of our employees, and create lasting relationships in a safe, profitable, sustainable, and enjoyable environment.
Job Type: Full-time
Salary: $48,000.00 - $55,000.00 per year
Schedule:
8-hour shift
Experience:
Dispatching: 1 year (Preferred)
Work Location: In person
Salary : $48,000 - $55,000
