What are the responsibilities and job description for the Product Development position at Masters Gallery Foods Inc?
Enhancing Lives through Cooperative Culture
Masters Gallery Foods is dedicated to making a positive impact on those we influence, whether it's our employees, partners, or community members. We strive to empower individuals to be their best selves at work and home.
We're a company rooted in collaboration and ongoing career development. Our cooperative culture fosters growth and success for all team members. Based in Wisconsin, we deliver high-quality cheese products to our partners and customers.
This role offers the opportunity to make a difference and grow within our organization. As a member of our team, you'll be supported and encouraged to utilize your skills and passion to contribute to our mission.
The Product Development - Supplier & Customer Support position is responsible for performing specialized support related to record-keeping, creating and managing customer forms, and providing information for various departments. You will also perform routine product development testing, research, and cheese store duties as needed.
Masters Gallery Foods is dedicated to making a positive impact on those we influence, whether it's our employees, partners, or community members. We strive to empower individuals to be their best selves at work and home.
We're a company rooted in collaboration and ongoing career development. Our cooperative culture fosters growth and success for all team members. Based in Wisconsin, we deliver high-quality cheese products to our partners and customers.
This role offers the opportunity to make a difference and grow within our organization. As a member of our team, you'll be supported and encouraged to utilize your skills and passion to contribute to our mission.
The Product Development - Supplier & Customer Support position is responsible for performing specialized support related to record-keeping, creating and managing customer forms, and providing information for various departments. You will also perform routine product development testing, research, and cheese store duties as needed.
Main Responsibilities:
- Maintain existing data and add new suppliers in Repositrak and Specright
- Complete surveys, questionnaires, and specifications for suppliers and customers
- Maintain and organize updated departmental files, add new files to archives, modify, and purge entries
- Create letters and statements to be sent to customers and suppliers – under Masters Gallery approval
- Manage assigned customer web portals
- Respond to sales and customer queries using information obtained from on-hand audits and files, or by investigating as needed
- Create and coordinate data for all product verifications in compliance with NLEA, FSMA, and GDSN
- Perform routine test kitchen duties
- Assist with materials review (film and corrugated libraries) and organization
- Lead, maintain, and coordinate Company Cheese stores
- Assist with cheese donations and cooler organization
- Back-up and support for Product Development/Project and Sample Coordinator and GDSN/GS1 portals
- Assist with complaint research and resolution
- Back-up duties related to Quality and Product Development
- Assist with parcel post duties
Requirements:
- Associate Degree in Food Science, Customer Service, Data Processing, or General Administration preferred or equivalent experience
- One to two years of experience in Data Entry, Food Science, Customer Service, General Administration, or related area is required
- Excellent analytical skills, problem-solving ability, and accuracy
- Excellent data entry skills
- Knowledge of the ERP system and Microsoft Office products
- Ability to prioritize tasks, and work independently and efficiently to meet deadlines
- Ability to gather information from various resources including ERP system, sales contacts, etc.
- Good verbal communication skills
What Masters Gallery Foods Can Offer You:
We're a company built on values such as passion, integrity, and people. If you join Masters Gallery, you'll become part of a team brought together by enthusiasm, trust, and dedication. Beyond our commitment to exceptional products and customer service, Masters Gallery is committed to career development, inclusion, flexibility, and fun at work.
Benefits:
- A generous benefits package (health, dental, vision, disability, life insurance, critical illness, accident coverage, 401(k) with company match, and more)
- Vacation Time Off (service-based paid time off and 10 paid holidays)
- Center for Health and Wellness – Free to employees and their dependents
- Incentives and incentive programs (such as tuition reimbursement, student loan forgiveness, subsidized fitness programs, cell phone discount programs, employee assistance program, AAA, and more)
- Opportunities to give back to the community (drives, activities, matched donations, and more)
- Green sustainability initiatives
- Continuous improvement initiatives – technology driven
- Training and development programs
- Cheese Store, free popcorn, hot beverages, and filtered Culligan water
- Listen to Sirius XM Radio while you work
- Continuous communication with Employees – Company App
- Opportunities to give feedback and suggestions in a judgement-free zone
- Numerous fun activities throughout the year (potlucks, company picnics, holiday party and more)
