Commercial Quotations

The Commercial Quotations Coordinator will work with the outside sales team to increase sales and customer satisfaction by timely and politely providing customers with commercial plumbing quotations and assisting with any questions pertaining to the quotations.

Job Duties:

Communication:

• Communicates clearly and logically, following a sequence that flows from a purpose, stressing major points.
• Adjusts communication style to fit the audience; frames messages in line with audience experience, background, and expectations.
• Seeks input from the audience and checks for understanding; presents messages in different ways to enhance comprehension.
• Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used.
• Attends to and accurately interprets messages from others; responds accordingly.

Contributing to Team Success:

• Assists in achieving team goals by making suggestions, providing necessary resources, and removing obstacles.
• Listens to and fully involves others in team decisions and actions; values and utilizes individual differences and talents.
• Shares important or relevant information with the team.
• Adheres to team expectations and guidelines; fulfills responsibilities and demonstrates commitment to the team.

Customer Focus:

• Seeks to understand customers by actively gathering information about their circumstances, expectations, applications, timelines, and needs.
• Educates customers by sharing information that builds their understanding of issues and capabilities.
• Builds collaborative relationships through rapport and cooperation with customers.
• Takes action to meet customer needs and concerns; considers how actions or plans will affect customers and responds quickly to resolve problems.
• Implements effective methods to collect customer feedback to evaluate concerns, issues, and satisfaction; anticipates customer needs.

Decision Making:

• Recognizes issues, problems, or opportunities and determines necessary action.
• Gathers information to better understand issues, problems, and opportunities.
• Integrates information from various sources; detects trends, associations, and cause-effect relationships.
• Creates relevant options for addressing problems or opportunities and achieving desired outcomes.
• Implements decisions or initiates action within a reasonable timeframe.
• Includes others in the decision-making process when necessary to obtain good information, make appropriate decisions, and ensure buy-in and understanding.

Managing Work / Planning & Organizing:

• Prioritizes tasks, identifying more critical and less critical activities; adjusts priorities when appropriate.
• Ensures required equipment and/or materials are available so that work can be done effectively.
• Allocates time efficiently to complete work and coordinates others' schedules to avoid conflicts.
• Determines requirements by breaking projects or decisions into tasks.
• Uses time effectively and prevents irrelevant issues or distractions from interfering with work completion.

Technical / Professional Knowledge & Skills:

• Responds promptly and accurately to all RFPs assigned by their due dates with products, services, and pricing that maximize the chance to win bids.
• Balances the need to gain sales through successful RFP submissions with the company’s need to maximize gross profits.
• Successfully influences changes in specifications where needed to promote brands and in-stock products that align with company priorities.
• Learns and demonstrates competence with all product lines.
• Conveys accurate messages, ideas, and decisions through clear verbal and written communication.
• Provides market-specific product needs and price points.
• Understands the nuances of competitor product offerings, their target audience, and strategies.
• Demonstrates proficiency with related computer systems and applications (e.g., Microsoft Outlook, Word, Excel, PowerPoint, email, company ERP, CAD drawings, etc.).

Leading through Vision & Values:

• Participates in team and company initiatives and activities.
• Balances individual and company needs.
• Mentors junior staff members.

Quality Orientation:

• Accurately and carefully follows established procedures for completing work tasks.
• Vigilantly monitors job processes, tasks, and work products to ensure freedom from errors, omissions, or defects.
• Takes action to correct quality problems or notifies others of quality issues as appropriate.
• Perform other duties as assigned.
• Adhere to the rules and regulations as set forth in the Employee Handbook.

Job Requirements:

• Education:
• High school diploma/GED required (Associate’s degree preferred).
• Experience:
• Minimum 2 years in a similar position preferred.
• Minimum 1 year in a progressive position (2 years preferred).
• Product/applications experience required.
• Wholesale distribution experience preferred.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person