Sales Manager

SALES MANAGER

Job Summary:

The Sales Manager develops and executes sales strategies, plans, and budgets to grow accounts, recruit new customers, and introduce product initiatives within a defined territory to increase sales and profitability. This role also leads the sales team by hiring, training, coaching, and providing feedback.

Job Duties:

Decision Making & Strategic Planning

• Balances customer needs with revenue, utilization, and profitability.
• Identifies, analyzes, and addresses issues, trends, and opportunities.
• Develops and evaluates options, makes informed decisions, and monitors results.
• Clearly communicates complex ideas and trends.

Delegation & Follow-Up

• Implements a sales mentorship program for onboarding new team members.
• Delegates tasks effectively, defines responsibilities, and sets clear expectations.
• Provides support without micromanaging, builds accountability, and ensures timely follow-ups.
• Offers feedback and coaching to improve performance.

Communication

• Clearly organizes and delivers messages tailored to the audience.
• Engages listeners using analogies, illustrations, and other techniques.
• Ensures understanding, seeks feedback, and promotes effective communication in others.
• Persuades and convinces stakeholders while developing communication skills within the team.

Planning & Organization

• Expands individual account plans into comprehensive sales forecasts.
• Prioritizes tasks, allocates resources, and manages time effectively.
• Schedules milestones, assigns tasks, and keeps the team informed of progress.
• Holds self and others accountable for deadlines and expectations.

Building Trust & Gaining Commitment

• Builds relationships with key customers while supporting the sales team.
• Clearly defines goals and expectations to align team efforts.
• Operates with integrity, treats team members with fairness, and fosters collaboration.

Coaching & Development

• Observes and coaches sales team members during customer interactions.
• Provides instruction, feedback, and learning opportunities.
• Collaborates on development plans, secures resources, and monitors progress.
• Models expected behaviors and best practices.

Conflict Management

• Addresses conflicts promptly and objectively, focusing on resolution.
• Practices active listening, remains open to all perspectives, and seeks solutions.
• Follows up to ensure resolutions are implemented and sustained.

Additional Responsibilities:

• Perform other duties as assigned.
• Adhere to company policies and the Employee Handbook.

Job Requirements:

• High school diploma/GED required (Bachelor’s preferred).
• Minimum 1 year in a similar role (4 years preferred).
• Minimum 3 years of progressive experience (4 years preferred).
• Required experience in product applications, wholesale distribution, and supervision.

About Masters' Supply

Masters' Supply is an employee-owned company specializing in high-quality plumbing, HVAC, and industrial supplies. With a focus on customer service and industry expertise, Masters' Supply has been a trusted partner for professionals for 85 years. The company operates 12 locations—including a distribution center—across Kentucky, Indiana, and Ohio, ensuring reliable service and extensive product availability.