What are the responsibilities and job description for the Customer Service Representative / Watertown WI position at Masterson Staffing Solutions?
Overview
We are seeking a dedicated and professional Customer Service Representative to provide excellent support to our clients and customers. The ideal candidate will possess strong skills in Microsoft Excel, exceptional phone etiquette, and a customer-first attitude. Being bilingual is a plus and will be an asset in providing assistance to a diverse customer base.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat, ensuring prompt and accurate resolution of issues.
- Handle incoming calls with professionalism, adhering to proper phone etiquette standards.
- Utilize Microsoft Excel to track, organize, and analyze customer data, creating reports as needed.
- Maintain detailed and accurate records of customer interactions and transactions in the company database.
- Provide product or service information, assist with order processing, and address billing inquiries.
- Collaborate with internal teams to resolve customer concerns and escalate issues as necessary.
- Foster positive relationships with customers by demonstrating empathy, patience, and understanding.
- Contribute to improving customer service processes by identifying opportunities for efficiency and satisfaction.
Qualifications:
- Proven experience in a customer service role, preferably in a fast-paced environment.
- Proficiency in Microsoft Excel, including data entry, organization, and report generation.
- Excellent phone etiquette with the ability to handle challenging situations professionally.
- Strong communication and interpersonal skills, both verbal and written.
- Bilingual abilities (preferred) to assist a diverse customer base effectively.
- High attention to detail and organizational skills to manage multiple tasks simultaneously.
General Apply (myavionte.com)
Or stop in at 1724 S Church St A, Watertown, WI 53094
Phone: 920-262-0024
#MS3
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Watertown, WI 53094 (Preferred)
Ability to Relocate:
- Watertown, WI 53094: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18 - $23
