Customer Service Representative- Weekly Pay!

Job description

Rate of Pay: $18.00

Benefits: 401K, Health Insurance, Vacation pay, Holiday Pay

Job Summary
At Masterson Staffing, we’re passionate about connecting people with the right opportunities and helping companies succeed through tailored staffing solutions. With over 50 years of experience and branches across the Midwest, we’re proud to be expanding our reach and bringing our expertise to more communities.

We’re thrilled to bring Masterson Staffing to Peoria, IL!

You can apply directly on our website at:

www.mastersonstaffing.com

Click Apply Now!

We’re here to help you achieve your goals.

Masterson Staffing Solutions

7810 N. University Street

Peoria, IL 61614

#MS4

Job Type: Full-time

Hours: 6:30 AM- 12:30P start times. 8-hour shifts. 5- day work week. Monday through Friday with shift premiums offered for Saturday and Sunday.

Pay: $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Overview
We are seeking a dedicated and professional Customer Service Representative to provide excellent support to our clients and customers. The ideal candidate will exhibit exceptional phone etiquette, and a customer-first attitude.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat, ensuring prompt and accurate resolution of issues.
• Handle incoming calls with professionalism, adhering to proper phone etiquette standards.
• Follow scripts or templates to respond to customer inquiries verbally and/or in writing.
• Maintain detailed and accurate records of customer interactions and transactions in the company database.
• Provide product or service information, assist with order processing, and address billing inquiries.
• Collaborate with internal teams to resolve customer concerns and escalate issues as necessary.
• Foster positive relationships with customers by demonstrating empathy, patience, and understanding.
• Contribute to improving customer service processes by identifying opportunities for efficiency and satisfaction.

Qualifications:

• Proven experience in a customer service role, preferably in a fast-paced environment.
• Excellent phone etiquette with the ability to handle challenging situations professionally.
• Strong communication and interpersonal skills, both verbal and written.
• High attention to detail and organizational skills to manage multiple tasks simultaneously.
• Have an open-minded and positive response to suggestions made by Leads and Supervisors.

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off

Shift:

• Day shift
• Evening shift
• Morning shift

Experience:

• Customer service: 2 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Peoria, IL 61614 (Required)

Ability to Relocate:

• Peoria, IL 61614: Relocate before starting work (Preferred)

Work Location: In person

Salary : $18