IMMEDIATE - Operations Coordinator - 2023/2024 School Year

About Mastery:

We believe educational inequity is the most pressing social problem facing our country and the civil rights issue of our day. Mastery exists to help solve this problem. Our ultimate goal is to create a model urban school district that serves all students with excellence. We are organized around one driving mission: All students learn the academic and personal skills they need to be truly prepared for postsecondary success and able to pursue their dreams. To fulfill this mission, we attend to the whole child – academically and emotionally – matching high expectations for students with high levels of support.

Mastery Charter Schools is a nonprofit network of more than 24 schools serving over 14,000 students in Philadelphia and Camden.   We are the largest turnaround school operator in the nation and have been lauded by President Obama and the US Department of Education for our ability to dramatically boost academic achievement in historically low-performing schools.

We know neighborhood schools matter, all students deserve access to a great education, and the people in our buildings can grow and develop sustainably to make the biggest impact possible in this work.

Mastery's Equity Vision:

We believe that diversity, equity, and inclusion are essential to achieving our mission.

We strive to be an anti-racist school district that eliminates the inequities in academic achievement that limit our students’ choices; that cultivates classrooms where every student is affirmed, supported, and held to high expectations; and that nurtures a diverse organization where students, staff, and families are valued, respected, and included.

Position Summary:

The Operations Coordinator is responsible for supporting the operational systems and infrastructure of the school. The Operations Coordinator works directly with the Assistant Principal of Operations and the Operations team to ensure that the school is run in an orderly and effective manner. 

• Enrollment and School Administration
• Support the planning and execution of student recruitment related activities, such as open houses, feeder school visits (if applicable), enrollment lotteries, and paperwork session to maintain a fully-enrolled school community
• Ensure that all appropriate paperwork is gathered during the enrollment process
• Work to support student retention through family meetings, withdraw documentation, exit interviews, and other events
• Assist school leadership with the maintenance of accurate school databases, student records, and transcripts in accordance with school, local, state and federal requirements
• Support the timely production and distribution of student Report Cards
• Manage SIS system and ensure alignment with ESchool records

• Customer Service
• Manage the front desk personnel to ensure excellent customer service to all constituents
• Coordinate Front Desk customer service matters at the school including general requests for information, proper telephone procedures, mail distribution and transportation/parking requests
• Support staff and student service through material management by maintaining inventory, tracking deliveries, and allocating resources to staff
• Build positive family and community relations for the school through quality communications and interactions including, but not limited to, organizing school and community events
• Manage school social media publications

• Bilingual (English & Spanish speaking) preferred
• Strong interpersonal and communication skills and the ability to work effectively with a diverse group of people
• Strong organizational skills and the ability to handle multiple projects and responsibilities simultaneously
• Ability to foster a cooperative work environment
• Ability to work with computers, various software programs and other technology
• Knowledge of public education and charter schools highly desirable but not required

• High School Diploma required, Bachelor’s Degree preferred
• At least two (2) years of relevant work experience required 

• Ability to physically perform the essential duties of the role – either on-site or remotely, and to work in the environmental conditions required, such as: traveling to network campuses; maneuvering in office spaces (including standing, walking, sitting for long periods of time, speaking loudly and clearly, seeing and hearing things both near and far away); stooping, kneeling, reaching file cabinets/shelves; fine finger and hand manipulation in use of computer, chalkboard, dry erase, &/or projectors; filing, faxing, scanning, coping, typing, mailing, and making phone calls; sitting for up to two (2) hours looking at a computer monitor, using a keyboard/mouse, and typing.

• Valid driver’s license and access to a vehicle for travel when necessary. 

Mastery's Benefits Package:

We offer a full benefits program and opportunities for professional growth. Some of our most popular benefits include our 403(b) retirement plan for PA employees (with a 5% match from Mastery), enrollment in the State of New Jersey Pension Plan for NJ employees, a robust Employee Assistance Program, mental health and counseling programs, an annual Professional Development Fund, and discounts and perks at a myriad of retailers, travel organizations, insurance providers, and so much more, as well as a Benefits VIP Helpdesk to help you navigate various benefits-related topics!

Please go here to see all of our Benefits offerings!

Mastery's Annual Calendar:

As you plan to make Mastery your new work home, please feel free to review our PA Academic Calendar for SY 23/24 and our NJ Academic Calendar for SY 23/24. We like to think our calendar is a benefit of working here too!

Mastery Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds. Compensation is competitive and commensurate with experience.