Automotive Service Advisor

About Us: At Mastria Automotive, family values are at the heart of everything we do. We're more than just a workplace; we're a family. We embrace unwavering core values that prioritize the customer experience, family-oriented culture, and professional growth. As a forward-thinking and tech-savvy automotive group, we're looking for Service Advisors to join our family and embark on a fulfilling career path while upholding our core values. As a Service Advisor, you'll play a crucial role in shaping the future of automotive service while upholding our core values.

Our Core Values:

• Customer-Centric: Our customers are at the center of everything we do. We prioritize their needs and satisfaction in every interaction.
• Family-Oriented: We nurture a family-oriented culture where employees are valued, supported, and treated like family members.
• Continuous Growth: We believe in continuous growth and learning, providing opportunities for our team to advance their skills and careers.
• Financial Security: We are committed to increasing compensation as you advance in your career, ensuring financial security for you and your family.

What We Offer:

• Competitive daily compensation with wages on demand
• Enjoy Sundays off for quality family time and a better work-life balance
• Access to the latest automotive technology in a family-oriented environment
• Comprehensive paid training to help you succeed and grow within our family
• Opportunities for rapid career advancement within our tight-knit team
• 401K plan with matching options to secure your family's future
• Paid vacation and holidays to cherish moments with your loved ones
• Health and dental insurance to protect your family's well-being

Responsibilities:

• Schedule service appointments and gather customer and vehicle data, leveraging our modern digital systems.
• Welcome customers warmly and promptly, showcasing our tech-savvy approach.
• Document vehicle issues accurately and digitally on repair orders.
• Use cutting-edge technology to access service history and recommend additional needed services.
• Advise customers on car care using the latest manufacturer recommendations.
• Explain completed work and all charges using digital platforms for transparency.
• Review repair orders electronically, ensuring work is completed and authorizations are noted.
• Close repair orders efficiently, thanks to our streamlined digital processes.
• Embrace a culture of continuous improvement and innovation.

Qualifications:

• Outgoing and friendly personality
• Excellent customer service skills
• Self-motivated and eager to learn in a tech-driven environment
• Strong communication skills
• High energy and enthusiasm for modern automotive service

Join our Mastria Auto Group family, where our core values of ethics, professionalism, customer focus, intelligence, dedication, and resourcefulness define our culture. Be a part of the future of automotive service by applying now. Start an enriching career journey with us and uphold our unwavering commitment to family, growth, and excellence!