Site Engineer

Mastronardi Produce pioneered the commercial greenhouse industry in North America, and we're now the leading greenhouse vegetable company on the continent. Our award-winning, flavorful produce is packed under the SUNSET® brand and is available at leading grocery retailers across North America. Family owned for over 65 years, we pride ourselves on having the most flavorful products and the best people in the industry. We are constantly pushing boundaries to be a leader in fresh produce innovation. We seek individuals that demonstrate our PRIDE values (Passion, Respect, Innovation, Drive, Excellence) to help us fulfill our mission to inspire healthy living through WOW flavor experiences.

Our Greenhouse facility in Coldwater, Michigan is currently seeking a Site Engineer to join our Information Technology team. The essential function of the Site Engineer is to provide IT support for business operations at his or her home site and beyond. This role ensures that the local and remote business systems remain online and running optimally, and that the company's end-users can accomplish any business computing tasks. This includes actively resolving escalated end user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual provide support using remote control software over the phone at multiple facilities and / or in-person, hands-on help at the desktop level. Taking ownership of his or her home site, including knowledge of operational practices or procedures, developing redundancy plans, building strong relationship with business leaders, defining and adopting best practices, and recommending improvements to better support the business community.

Values :

To perform the job successfully, the incumbent's behavior must be consistent with the PRIDE values expected of all Mastronardi Produce employees : be Passionate; have Respect; be Innovative; be Driven and strive for Excellence.

Primary Responsibilities :

Operational Management

• Act as an escalation point for advanced or difficult incident / requests to IT Operations
• End User Systems - laptop, desktop and mobile device setup, management, and maintenance
• Systems - server and network setup, management, and maintenance
• Document Imaging - Office and production label printer proactive maintenance and repair
• Microsoft Active Directory - user, group and computer object administration, including Group Policy
• Microsoft Office 365 - account provisioning, de-provisioning and maintenance
• Windows Server - Setup, management, security, and maintenance
• Datacenter Operations - VMWare, Virtual Networking, monitoring and maintenance
• Respond to telephone calls (both during business hours and after hours as required), email and help desk requests for technical support
• Build rapport with Mastronardi Produce business computing end-user community
• Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
• Create and maintain documentation for his or her home site and remote locations or applications
• After-hours support as required. A mobile phone will be provided.
• Some travel may be required (infrequent)

Strategy & Planning

Acquisition & Deployment

Knowledge, Skills, and Abilities Required :

Education

Work Experience

Communication

Technical Knowledge

Personality

Working Conditions :

We are pleased to offer the following Benefits :

Please note : Mastronardi Produce has accommodation processes and policies in place and provides accommodation for employees with disabilities. If you require a specific accommodation because of a disability or documented medical need, please contact the Human Resource office so that arrangements can be made for the appropriate accommodation to be put in place.