What are the responsibilities and job description for the Customer Success Representative position at MasVida Health Care Solutions, LLC?
About the Company:
MasVida Health Care Solutions provides high quality and affordable medical equipment solutions to long-term care, rehabilitation, and skilled nursing facilities. Every day, our dedicated staff work diligently to provide unmatched services to our clients, their patients and families.
MasVida Health is looking for an exceptional person to join our customer success team located in Fort Worth, TX!
Our Customer Success Representatives need to be caring, dedicated, and passionate about their work. Our company provides essential medical equipment to people in need.
JOB DUTIES/RESPONSIBILITIES
- Receive inbound phone calls from customers in a timely manner via desk phone, company cell phone, and email.
- Generate equipment orders (including deliveries, pickups, and services) based on customer information using the inventory and customer database.
- Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to other appropriate staff.
- Dispatch orders to field technicians using the inventory database and vehicle tracking technology.
- Communicate with field technicians and operations management regarding orders.
- Participate in an on-call rotation for evening and weekend service.
- Performs other related duties as assigned.
SKILLS & ABILITIES
- Excellent communication skills (verbal and written) including active listening and negotiation skills.
- Ability to exercise tact, courtesy, and professionalism when dealing with customers and employees.
- Excellent organizational skills and attention to detail.
- Strong proficiency in multitasking
- Ability to function well in a high-paced, and at times, stressful environment.
- Strong critical thinking skills.
- Able to type minimum of 40 words per minute.
- Skillful with Microsoft Office Suite or related software, as well as inventory software.
EDUCATION & EXPERIENCE
- High school diploma or equivalent required
- 2 years of customer service experience (retail and/or call center experience is a plus)
- Familiarity with various types of Durable Medical Equipment (DME) preferred
- DME inventory system experience is a plus (Bonafide, Brightree, etc.)
Skills & Abilities
- Excellent communication skills (verbal and written) including active listening and negotiation skills.
- Ability to exercise tact, courtesy, and professionalism when dealing with customers and MasVida Health Care Solutions employees.
- Excellent organizational skills and attention to detail.
- Strong proficiency in multitasking.
- Ability to function well in a high-paced, and at times, stressful environment.
- Proficient in Microsoft Office Suite or similar software.
MasVida Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Holidays
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $15 - $18
