Automotive Sales Consultant

Reports to: Sales Managers

Position Summary:

As a Sales Consultant, you will be responsible for selling vehicles and providing excellent customer service in a fast-paced dealership environment. You’ll work closely with customers to understand their needs, recommend products, and deliver a top-notch experience. The ideal candidate will be a self-starter with strong communication skills, a professional appearance, and the ability to meet company sales goals.

Qualifications:

Education: High school diploma or equivalent.

Licenses:

• Valid Driver’s License (California)
• Sales License (as required by California state law)

Skills & Abilities:

• Excellent verbal and written communication.
• Strong customer service and interpersonal skills.
• Ability to meet or exceed sales and performance goals.
• Detail-oriented with good organizational skills.

Responsibilities:

Customer Service & Sales:

• Greet customers warmly and assist them in selecting vehicles based on their needs.
• Provide product demonstrations and test drives.
• Determine customer qualifications, needs, and budgets to guide their purchasing decision.
• Explain vehicle features, benefits, and pricing to ensure customers understand the products they’re considering.
• Maintain strong follow-up practices to foster repeat and referral business.
• Resolve customer complaints with professionalism and empathy, always aiming to improve customer satisfaction.

Sales Performance & Quotas:

• Meet or exceed daily, monthly, and yearly sales targets as established by management.
• Work closely with the Sales Manager to meet vehicle sales quotas and profit margin goals.
• Consistently follow the dealership’s outlined sales process, from initial contact to vehicle delivery.

Vehicle Knowledge & Delivery:

• Stay up-to-date on product knowledge, including vehicle features, options, and technology.
• Perform pre-delivery inspections and road tests to ensure vehicles are ready for customer delivery.
• Provide customers with clear explanations of vehicle operating features, warranties, and ownership documents upon delivery.

Compliance & Team Collaboration:

• Understand and comply with all federal, state, and local laws governing retail automotive sales, including advertising, pricing, and sales practices.
• Attend required training sessions and team meetings to stay current with product knowledge and sales techniques.
• Contribute positively to team morale and maintain a professional, courteous demeanor at all times.

General Expectations:

• Maintain a professional appearance and demeanor at all times.
• Follow lawful instructions from supervisors and adhere to dealership policies and procedures.
• Be flexible with work hours, including evenings, weekends, and holidays, as needed to meet customer demands.
• Participate in performance evaluations and set goals for continuous improvement.

Additional Requirements:

This job description is intended to summarize the primary responsibilities of the position. Duties may evolve based on business needs, and additional tasks may be required as circumstances change (e.g., emergencies, staffing adjustments, technological developments, etc.).

If you are passionate about vehicles and enjoy helping people make important purchasing decisions, this could be the perfect role for you. Join our team and contribute to creating a memorable and rewarding experience for every customer!