What are the responsibilities and job description for the Automotive Business Development Center / BDC position at Mataga Cadillac Buick GMC?
Reports to Sales Operations Manager, Sales Managers
About Mataga of Stockton Established in 1980, Mataga of Stockton GMC Cadillac has been serving Stockton and the greater San Joaquin Valley for over the last 30 years. Family owned and operated the core values are represented by each and everyone of the Mataga Team Members. As the preferred GM Certified Franchise Dealership; we strive to provide our customers with the assistance they may need. Our Sales, Customer Care and Service departments are ready to answer any questions and provide the level of customer care that the Mataga name and brand is known for. Come visit us and experience it for yourself, we are local inside the iconic Stockton AutoMall at 3261 Auto Center Center Circle, Stockton, CA 95212.
Position Schedule Full time job, 5 days a week, 8 hours working day
Job Conditions Mainly an office setting job, spend some time outdoors in the weather and elements. Majority of the time indoors in air-conditioned areas.
Summary As a Sales BDC, you will be directly responsible for monitoring and following up with potential customers via leads in the forms of but not limited to internet, phone and visits to the dealership. Providing outstanding customer service skills alongside having the goal to schedule or assist the customer.
Essential Functions
- Following and maintain relationship with former customers
- Monitoring and contacting internet leads
- Phone calls throughout the day of incoming and outbound calls
- Determining each customer's vehicle needs by active listening
- Learning, understanding and following call and email scripts
- Setting, confirming and following up on appointments
- Performing survey with customers
- Other duties as required
- Assisting and working alongside the Sales team
- Speak to in-market consumers to evaluate vehicle wants and needs
- Discuss available vehicle in each segment
- Ask investigating questions to understand customer's wants and needs best
- Assist consumers in selecting vehicles that will fit their lifestyle
- Assist consumers with loan application, if necessary
- Assist consumers with trade-in questions / offers as necessary
Minimum Qualifications
Location : Mataga of Stockton
3261 Auto Center Circle
Stockton, CA 95212
Qualifications
Licenses
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the Dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, technological developments, etc...).