Infrastructure Engineer

The Infrastructure Engineer is responsible for designing, implementing, monitoring, and maintaining the IT infrastructure of MTA. This role involves ensuring the stability, integrity, and efficient operation of the information systems that support core organizational functions. The Infrastructure Engineer will work closely with the Infrastructure Architect and other IT staff to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.

SPECIFIC TASK DESCRIPTION

• Design, deploy, and manage IT physical and virtual infrastructure solutions including servers, storage, networking, and cloud services.
• Monitor and maintain the performance, availability, and security of the IT infrastructure.
• Troubleshoot and resolve hardware, software, and network issues.
• Collaborate with other IT staff to develop and implement disaster recovery and business continuity plans.
• Evaluate and recommend new technologies and tools to improve the efficiency and effectiveness of the IT infrastructure.
• Participate and at times lead the response to infrastructure-related incidents, ensuring timely resolution and minimal impact on business operations.
• Contribute to regular security audits and implement security measures such as firewalls and intrusion detection systems.
• Ensure compliance with IT policies, procedures, and standards.
• Provide technical support and guidance to end-users and other IT staff.
• Documenting IT infrastructure layout and design for future reference and upgrades
• Other duties as assigned

KNOWLEDGE, SKILLS, ABILITIES

• Strong knowledge of server and storage systems, networking, and cloud services.
• Experience with virtualization platforms such as VMware or Hyper-V.
• Familiarity with infrastructure monitoring and management tools.
• Experience with Linux and Windows server environments.
• Knowledge of infrastructure automation tools such as Ansible, Puppet, or Chef.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Knowledge of disaster recovery planning and implementation
• Familiarity with IT infrastructure policies, standards, and best practices
• Familiarity with cybersecurity principles and best practices.
• Excellent problem-solving and analytical skills.
• Strong oral and written communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to manage multiple projects, prioritize tasks, and meet deadlines.

• Five years’ experience in IT infrastructure, or related field.
• Bachelor’s degree in computer engineering, network engineering, IT Infrastructure or related field, or equivalent work experience on a year-for year basis.
• Relevant professional certifications (e.g., CCNP, Microsoft Certified: Azure Administrator) are preferred.

SUPERVISION

No direct supervision, however, may periodically mentor other infrastructure personnel in the performance of their job duties.

EFFECT OF ERROR

Errors in an employee's normal work activity can put employer at low-to-moderate risk. The possibility for error correction depends on the nature of the error and the effect of such errors can range between inconsequential to having a highly negative impact on MTA’s operations or cash flow. Correction may require a low to moderate level of disruption of normal departmental and company resource allocations.

JOB SCOPE

The individual employee will perform a multiplicity of functions or professional procedures which go beyond repetitive operations. The tasks assume a greater complexity; they are likely to require creativity and a demonstration of vocational and/or professional initiative. These activities require a working knowledge of the operations of more than one department. The ability to manage multiple tasks at the same time is essential.

WORKING CONDITIONS

The physical demands described here refer to the typical level and duration of physical exertion required to perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

During the performance of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, talk, and hear. The employee is regularly required to stand, walk, stoop, kneel, and crouch and must occasionally lift and/or move up to 40 pounds. The vision requirements of this job include close vision and the ability to adjust focus.