What are the responsibilities and job description for the Workforce Management Analyst position at Match Group?
Our Mission
Launched in 2012, Tinder® revolutionized how people meet, growing from 1 match to one billion matches in just two years. This rapid growth demonstrates its ability to fulfill a fundamental human need: real connection. Today, the app has been downloaded over 630 million times, leading to over 97 billion matches, serving approximately 50 million users per month in 190 countries and 45 languages - a scale unmatched by any other app in the category. In 2024, Tinder won four Effie Awards for its first-ever global brand campaign, “It Starts with a Swipe”™"
Our Values
One Team, One Dream
We work hand-in-hand, building Tinder for our members. We succeed together when we work collaboratively across functions, teams, and time zones, and think outside the box to achieve our company vision and mission.
Own It
We take accountability and strive to make a positive impact in all aspects of our business, through ownership, innovation, and a commitment to excellence.
Never Stop Learning
We cultivate a culture where it’s safe to take risks. We seek out input, share honest feedback, celebrate our wins, and learn from our mistakes in order to continue improving.
Spark Solutions
We’re problem solvers, focusing on how to best move forward when faced with obstacles. We don’t dwell on the past or on the issues at hand, but instead look at how to stay agile and overcome hurdles to achieve our goals.
Embrace Our Differences
We are intentional about building a workplace that reflects the rich diversity of our members. By leveraging different perspectives and other ways of thinking, we build better experiences for our members and our team.
The Team and Role
Tinder brings people together. With tens of millions of users and a presence in 190 countries, our reach is expansive—and rapidly growing. Our Member Experience team handles our global operations of customer service and trust & safety agents. They work to provide best in class support for our users while also helping to maintain a trusted place to make amazing connections. Our Workforce Management function, within the Member Experience organization, is dedicated to ensuring our internal and external operations teams are set up for success in areas such as headcount planning, forecasting, capacity planning, scheduling, performance tracking, and operational efficiency.
We are looking for an experienced Workforce Analyst who will partner closely with our Global Operations teams to ensure these teams are fully supported from a Workforce Management (WFM) perspective and are operating as efficiently and effectively as possible.
Where you’ll work:
This is a hybrid role and requires in-office collaboration two days per week. This position is located in Los Angeles.
- Partner closely with the Workforce Management & Operations leaders to ensure the smooth running of the 24/7 operations teams
- Work in collaboration with outsourced BPOs, driving process adherence and reviewing key workforce KPIs associated with this process
- Monitor and report on real time changes to contact volume
- Operate as a subject matter expert on scheduling and headcount movements both internally and through outsourced BPOs
- Contribute to Weekly & Monthly Business Reviews
- Maintain internal volume, forecasting & scheduling databases
- Work cross functionally with, but not limited to, Training, QA, Policy, Analytics teams across the business
- 2 yrs of Workforce Management experience, focused on staffing strategy, capacity planning and forecasting
- Experience in creating and accurately maintaining global shift schedules for customer support agents
- Experience with Workforce Management Tools such as Calabrio WFM is a plus
- Experience defining requirements and using data and metrics to draw business insights
- Strategic planning, problem solving and analytical skills
- Strong leadership, time management, and critical thinking skills, with a focus on staffing allocation using basic workforce staffing principles
- Comfortable working in Microsoft 365 applications & Google Workspace
- Unlimited PTO (with no waiting period), 10 annual Wellness Days
- Time off to volunteer and charitable donations matching
- Comprehensive health, vision, and dental coverage
- 100% 401(k) employer match up to 10%, Employee Stock Purchase Plan (ESPP)
- 100% paid parental leave (including for non-birthing parents), family forming benefits, and Milk Stork, which provides access to breast milk shipping for business travel, surrogacy, and employee relocation
- Investment in your development: mentorship through our MentorMatch program, access to 6,000 online courses through Udemy, and an annual stipend for your professional development
- Investment in your wellness: access to mental health support via Modern Health, and Insight Timer; paid concierge medical membership, pet insurance, fitness membership subsidy, and commuter subsidy
- Free subscription to Tinder Gold
Commitment to Inclusion
At Tinder, we don’t just accept difference, we celebrate it. We strive to build a workplace that reflects the rich diversity of our members around the world, and we value unique perspectives and backgrounds. Even if you don’t meet all the listed qualifications, we invite you to apply and show us how your skills could transfer. Tinder is proud to be an equal opportunity workplace where we welcome people of all sexes, gender identities, races, ethnicities, disabilities, and other lived experiences. Learn more here: https://www.lifeattinder.com/dei
If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please speak to your Talent Acquisition Partner directly.
#Tinder
Salary : $70,000 - $80,000
