What are the responsibilities and job description for the ServiceNow Business Analyst position at Match Point Solutions?
MatchPoint Solutions is a fastgrowing young energetic global ITEngineering services company with clients across the US. We provide technology solutions to various clients like Uber Robinhood Netflix Airbnb Google Sephora and more! More recently we have expanded to working internationally in Canada China Ireland UK Brazil and India. Through our culture of innovation we inspire build and deliver business results from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industryspecific best practices and expertise.
We are excited to be continuously expanding our team. If you are interested in this position please send over your updated resume. We look forward to hearing from you!
Job Title : ServiceNow Business Analyst
Location : Hybrid Houston TX
Duration : 06 months
Salary : Open
Immediate Interview
Job Description :
- This opportunity will suit a motivated Business Process Consultant with a demonstrated record of offering ServiceNow related design and development support successfully delivering on a wide range of ServiceNow
- Conduct indepth analysis of current business processes and workflows to identify improvement opportunities during ServiceNow implementation.
- Collaborate closely with stakeholders to understand business needs and translate them into functional requirements for ServiceNow implementation particularly in IT Service Management
- Design and implement tailored ServiceNow solutions that optimize operational efficiency and align with business objectives.
- Lead the development of process documentation including process maps and standard operating procedures ensuring compliance with industry best practices.
- Facilitate workshops and training sessions to educate stakeholders and users on new processes and ServiceNow functionalities
- Minimum of 4 years of experience in business process consulting or analysis with a focus on IT service management and ITOM systems preferably including experience with ServiceNow.
- Demonstrated ability in leading business process reengineering and optimization projects with a track record of delivering tangible improvements.
- Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.
- Excellent communication presentation and facilitation skills capable of engaging effectively with both technical teams and business stakeholders.
- Experience in conducting workshops and training sessions for a diverse audience ensuring effective knowledge transfer and adoption of new processes.
- Knowledge of ITIL frameworks and experience in integrating various IT systems and platforms for streamlined operations.
- Preferred : ITIL v3 certification
