What are the responsibilities and job description for the Collections Agent 9:00 AM - 5:30 PM position at Matco Tools?
Job Title: Payment Solutions Specialist
About Matco Tools
Matco Tools is a distributor of quality professional automotive equipment, tools, and toolboxes. We are a franchising company, a distribution company, a financing company, and a leading supplier of automotive technology solutions. Our products are sold to professional mechanics, enthusiasts, and institutional customers through a network of independent franchised mobile distributors.
Job Description
This position is on a hybrid schedule, with Mondays and Fridays worked from home and Tuesdays through Thursdays at our headquarters in Stow, OH. You will work to establish payment solutions for past-due credit accounts through outbound and inbound customer call interactions via a dialer system.
You will be responsible for:
- Receiving outbound calls and/or receiving inbound customer calls surrounding commercial past due credit accounts via a dialer system.
- Utilizing effective verbal and/or written communications and influencing skills to determine reasons for delinquency and to advise of proper payment arrangements.
- Properly documenting collection actions and status of account.
- Processing electronic debit, credit, and check payments over the phone.
- Maintaining professional interaction with all Matco Tools personnel and customers at all times.
- Other duties as assigned.
Qualifications
We are looking for candidates with:
- 6 months of collections experience in a call center environment preferred.
- Motivated, goal-oriented, persistent, and skilled negotiators.
- A high sense of integrity.
- Proven account management skills to create, maintain, and enhance customer relationships while resolving past due accounts.
- The ability to work the 9:00 AM to 5:30 PM shift on a hybrid schedule (Tuesdays through Thursdays on site, Mondays and Fridays from home).
- A high school diploma or equivalent required.
Benefits
We offer a competitive compensation package, including:
- $17.00/hour targeted commissions up to $10K.
- A minimum $400 per month performance bonus for the first 90 days.
- Annual bonuses/incentives (depending on position).
- Immediate company benefits (medical, dental, vision, life, etc.).
- 401k with company match.
- Tuition reimbursement.
- Hybrid work environment (2 days remote).
- Discounts on tools.
About Vontier
Vontier is a global industrial technology company uniting critical mobility and multi-energy technologies and solutions to meet the needs of a rapidly evolving, more connected mobility ecosystem. We have a culture of continuous improvement built upon the foundation of the Vontier Business System and embraced by over 8,500 colleagues worldwide.
Salary : $17
