What are the responsibilities and job description for the Customer Service Representative position at Matco Tools?
WHO WE ARE (OpCo Overview) :
Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. P
BENEFITS
Annual bonuses / incentives (depending on position)
Immediate company benefits (medical, dental, vision, life, etc.)
401k with company match
401k defined contribution after 1 year of service
High level of employee engagement
Walking path and gym equipment onsite
Food trucks on site during the summer
Dress for your day - every day casual / jeans
Employee discounts
15 days vacation 4 floating holidays 8 paid holidays
Paid maternity & paternity leave
Tuition reimbursement
Student loan payment assistance
Hybrid work environment (2 days remote)
Annual Day of Caring for employees to volunteer
Discounts on tools
Annual team-building events
Description :
Competitive Earning Potential : $18.50 / Hour for afternoons
- 300 Hiring Bonus Annual Company Bonus / Gainshare
12 : 30 PM-9 : 00 PM ET
No Weekends!
This position will work on a hybrid schedule :
Mondays and Fridays from home / Tuesdays through Thursdays at our headquarters in Stow, OH.
At Matco Tools, we believe that exceptional customer service is the heartbeat of our organization. As a Customer Service Representative, you'll be the vital link between our dynamic sales force and the Matco Tools corporate offices. Your role is more than just answering calls; it's about creating lasting relationships, solving problems, and ensuring our customers have the tools they need to succeed.
Why Join Our Team?
What You'll Be Doing
Qualities We Value
LI-AN1
Qualifications :
To thrive in this role, you'll need :
Required Competencies
Problem-Solving : Interpret customer issues, troubleshoot, and translate them into resolutions while maintaining a positive attitude.
Empathetic Professionalism : Understand customer concerns while maintaining a professional demeanor.
Quick Learner : Adapt and learn swiftly on the job.
Multitasking Ninja : Thrive in a fast-paced office environment.
Phone Etiquette : Answering calls is a primary function of the position.
Join the Matco Tools Family
At Matco Tools, we're more than just tools; we're a community of passionate individuals committed to excellence. If you're ready to make an impact, grow your skills, and be part of something bigger, apply today!
Matco Tools is a proud member of Vontier Corporation, offering competitive benefits, career development, and a supportive work environment. .
WHO IS VONTIER : WHO IS VONTIER
Vontier (NYSE : VNT) is a global industrial technology company uniting critical mobility and multi-energy technologies and solutions to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe, and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement built upon the foundation of the Vontier Business System and embraced by over 8,500 colleagues worldwide. Additional information about Vontier is available on the Company's website at www.vontier.com .
Salary : $19
