What are the responsibilities and job description for the Service Maintenance Administrator position at MATERIAL HANDLING SUPPLY LLC?
MHS Lift, a renowned leader in the Material Handling industry and a consistent winner of industry excellence is seeking a self-motivated Service Administrator. We have been recognized by the Philadelphia Inquirer as a Top Employer since 2020. We want a driven individual to join our very successful service organization. We serve the supply chain with the best equipment, services, and integrated solutions that support the vital needs of our community. Due to our continued growth, we are seeking a Service Administrator. In this position, you will be a key team member in delivering our exceptional service. This fast-paced and interactive position uses technology and the personal touch every day. Our Service Administrator will be responsible for handling incoming calls from customers, submitting quotes for our National Account customers as well as other various service-related tasks.
Responsibilities:
- Enter service calls from incoming emails, customer portal requests as well as overflow customer phone calls.
- Work in various customer 3rd party applications for National accts regarding job acceptance and quote processions.
- Differentiate received shop quotes from field quotes and forward to the appropriate parts personnel for handling.
- Accurately enter all details into portals for repair approvals and WO completions.
- Properly communicate and empathize with customer’s service requirements and needs.
- Abide by different customer guidelines as applicable for accurate billing.
- Update CI cheat sheets and customer rates via our ERP system as needed.
- Update tech cheat sheets as needed.
- Address other service responsibilities as assigned.
Qualifications:
High School Diploma
Customer Service Experience
- Must be well organized and able to multi-task
- Computer skills including Microsoft Office Suite and Internet savvy
- Excellent oral/written communication skills
- Must demonstrate above-average skills in multi-tasking, organizing task/priorities, problem-solving, and follow-up.
- Must work in the office Monday – Friday (no work from home available)
About MHS Lift: Founded in 1970 with the sale of a single forklift, MHS Lift has grown into a leading company with over 54 years of service. We have over 225 employees across the Americas with our headquarters located in Pennsauken, New Jersey. Our commitment to excellence and customer satisfaction has been the cornerstone of our success.
When you join MHS Lift you will become a part of a winning legacy. We support our employees and treat them with respect. Many of our employees have been with MHS Lift for over 20 years. MHS Lift is an employee-owned company.
