Program Manager - Community Engagement Services

Job Description

Organizational Summary

Maternity Care Coalition (MCC) is a community-based nonprofit organization serving Pennsylvania and Delaware with over four decades of commitment to improving maternal and child health and early care and education. MCC’s mission is to improve the health and well-being of pregnant women and parenting families and enhance school readiness for children 0-3. We achieve this through direct service, advocacy, and research, in collaboration with individuals, families, providers, and communities. We envision a future where parents impacted by racial and social inequities can birth with dignity, parent with autonomy, and raise babies who are healthy, growing, and thriving.

Position Summary

The Program Manager is responsible for the daily operations of the Engagement Advocates within the CES Department. The Program Manager leads a team of Community Engagement Advocates to support agency goals including increased awareness of MCC programs and services through community outreach, continuous program enrollment, providing health, child development, and parenting resources within communities, and sustaining relationships with community partners. This position requires in-person work within the community and non-traditional hours are required to meet the department's needs.

Essential Functions

Administrative

• Adheres to MCC’s Standard Operating Procedures (SOP) and CES’ policies and procedures to ensure compliance with agency and program standards
• Performs quality assurance activities including monitoring community outreach, timely processing of referrals, and referral outcome statuses using MCC data management systems (ETO and Microsoft Sharepoint)
• Completes department reports as required in adherence with agency and/or funder requirements
• Supports with identifying community needs based off community trends and referral requests
• Meets with supervisor regularly to report on and discuss work.
  
  

Community Outreach

• Develops and implements outreach plans to support agency goals (enrollment, engagement, education)
• Coordinates and/or attends outreach events, provider meetings, health fairs, and represents MCC as requested by the Director.
• Conducts health promotion activities by disseminating educational literature and distributing disease prevention materials including condoms.
  
  

Leadership

• Creates and maintains an inclusive, healthy, and supportive work environment.
• Provides bi-weekly reflective supervision to Community Engagement Advocates.
• Facilitates team meetings at least monthly.
• Conducts 2 observations per Advocate per role (Community Outreach)
• Recruits, hires, and supervises up to seven (7) staff.
• Participates and facilitates staff training and provides input on overall staff training needs for department training plan.
• Conducts timely performance evaluations with staff.
  
  

Knowledge, Skills, And Abilities

• Alignment with MCC’s mission, goals, and objectives and ability to work independently with a high level of energy and contribute as part of a larger team.
• Knowledge of the concepts and practices associated with community health issues, particularly with pregnant people, prenatal care, reproductive health, parenting and other services for caregivers, young children, and their families.
• Ability to travel in and around all MCC services areas (Berks, Bucks, Chester, Delaware, Lehigh, Montgomery, Northampton, Philadelphia Counties and the state of Delaware) to conduct community outreach and attend meetings.
• Strong interpersonal skills as demonstrated by compassionate, courteous, cooperative, and interaction with diverse groups of co-workers, community partners, families, and community members.
• Ability to operate a computer and use a variety of common software programs including Microsoft Office, and customized databases.
• Ability to organize tasks in an efficient manner and follow-up and follow-through with strong attention to detail.
  
  

Experience, Education, and Licensure

• Bachelor’s degree in Social Work, Public Health, Human Services or related field required;
• 2 years’ experience providing direct services in a community outreach setting preferred
• Experience working with maternal and child health issues preferred
• Valid driver’s license and experience is required.
  
  

Benefits include:

• Three (3) weeks paid vacation, plus One (1) week paid Winter Break
• Medical, Dental, Vision, Voluntary & Supplemental Life Insurance through CIGNA
• Cafeteria Plan through Flex Facts: FSA and Commuter plans
  
  

Equal Employment Opportunity Statement:

Maternity Care Coalition (MCC) is committed to fostering an inclusive, respectful, and equitable workplace culture. We ensure a fair hiring process and provide a healthy work environment where every employee can thrive and make a meaningful impact in the community.

As an employer committed to Diversity, Equity, Inclusion, and Belonging (DEIB), MCC celebrates differences and values the unique perspectives that individuals from all backgrounds bring to our organization. We are committed to maintaining a diverse workforce that strengthens our mission, and we actively encourage applications from candidates of all backgrounds and experiences.

MCC is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, gender identity, sexual orientation, national origin, disability, veteran status, or any other legally protected characteristic.