What are the responsibilities and job description for the Customer Service Representative position at Mathenia Insurance Group LLC?
Benefits :
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Are you a customer-focused individual with a passion for helping others? We’re looking for an Insurance Customer Service Representative to join our team!
About Us : At Mathenia Insurance, we strive to provide exceptional service and trusted insurance solutions to our clients. Our goal is to build lasting relationships while offering a positive experience every step of the way. Join a team of professionals who are dedicated to delivering personalized, friendly, and efficient customer service.
Key Responsibilities :
Answer inbound calls and respond to customer inquiries regarding insurance policies, claims, billing, and more.
Provide accurate information to clients regarding coverage, pricing, and terms.
Assist customers with policy changes, renewals, and cancellations.
Resolve issues or concerns in a timely and professional manner.
Maintain detailed records of customer interactions and transactions.
Collaborate with other departments to ensure seamless service and accurate information.
Follow up with customers as needed to ensure satisfaction.
Qualifications :
Previous customer service insurance experience
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to work well in a team environment and independently.
Positive, empathetic, and professional attitude.
Why Join Us?
Competitive salary and benefits package.
Ongoing training and development opportunities.
Friendly and supportive work environment.
If you are passionate about helping others and thrive in a dynamic, fast-paced environment, we’d love to meet you!
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