Commercial Service Manager

JOB DESCRIPTION

The Commercial Service Manager leads a team of service technicians and advisors to deliver exceptional value to our customers on a continuous basis. He or she plans, trains, leads, and monitors the performance of service advisors and service technicians to promote customer satisfaction and revenue growth in line with targeted business and financial objectives. The Service Manager must have strong managerial experience and leadership qualities to organize and motivate a team and to hold each team member accountable for outstanding performance on a daily basis. He or she must be willing to accept accountability for operational and financial performance for the commercial truck service department.

RESPONSIBILITIES

• Oversees the management and daily operations of the commercial truck service department
• Motivates and develops staff through coaching, mentoring, and training
• Ensures stated goals are met
• Manages department budget and finances
• Manages and mentors staff, including recruiting/hiring/training of all employees, managing issues of discipline/termination, and ensuring ongoing training/education
• Ensures compliance with all applicable federal and state laws and all company policies
• Guarantees customer satisfaction in all areas
• Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required; some post high school education or training preferred
• Three years of progressive and relevant experience
• Experience in supervising and managing staff
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
• Strong leadership and motivational skills
• Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
• Highly professional and dependable
• Safety and customer service oriented
• Strong computer and internet skills, including Microsoft Office suite

ABOUT US

Established in 1922, Matheny Motor Truck Company is a family owned business with deep roots in commercial transportation products. Matheny Motors has expanded over the years and now has locations in: Louisville, KY; Marietta, Ohio; Norfolk and Woodbridge, Virginia; Hagerstown, Maryland; Florida; Tennessee; Mineral Wells, Beckley, Lost Creek, Nitro, St. Marys, Kenova and the corporate office in Parkersburg, West Virginia. We have also enhanced our product lines and industry relations to include automobile, truck, bus, wrecker and trailers. We represent some of the best products in the industry.

The Matheny Motor Truck Company now has third and fourth generation owners involved in daily operations and has over 300 full time workers, who are involved in all aspects of commercial transportation sales, service, parts and repair.

Matheny Motors has an outstanding reputation for excellent customer service and is currently looking for qualified individuals who share our high customer service standards. We realize that our highly trained and experienced team of specialists are our best asset and make Matheny Motors a great place to work and to further develop your career. So if you are interested in working in a dynamic, worker friendly, and customer focused work environment then we encourage you to continue with this online job application.

Matheny Motors is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability or veteran status.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Days:

• Monday to Friday

Work Location: In person