Parts Counter Salesperson

JOB DESCRIPTION

The Parts Counterperson provides first-class assistance to walk-in customers and telephone traffic. He/she is extremely familiar with Heavy Duty transportation products and can accurately answer questions and satisfy customer requirements.

The Parts Counterperson expertly uses a computerized means to identify and locate automotive products from inventory. At times, he/she searches beyond inventory to locate parts not readily available and makes arrangements for prompt delivery. In addition to serving walk-in customers, he/she provides needed parts to internal technicians in order to support Service Center activities and responds to telephone inquiries.

The Parts Counterperson continuously monitors inventory in order to ensure immediate parts availability, within reason, and will also handle returns. The ideal candidate has previous parts experience in light to medium commercial and personal transportation products, strong computer and internet skills, and is genuinely interested in customer satisfaction.

RESPONSIBILITIES

• Greets all customers in a warm, sincere, and helpful manner
• Ensures deliveries are promptly received and notifies internal or external customers accordingly
• Maintains parts storage area in a clean and well-organized fashion
• Provides clear and accurate information with regard to special-order parts
• Researches parts information through the Dealer Management System, Dealer Daily and Electronic Parts Catalog, or any other means necessary to obtain the solution
• Secures warranty parts, properly tags and sorts said parts, and promptly returns to source
• Maintains and enhances current knowledge base in this area of the commercial transportation industry
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED
• Broad scope of knowledge in commercial transportation parts and products
• CDK system knowledge and experience strongly preferred
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
• Strong organizational and problem-solving skills
• Helpful attitude and friendly demeanor
• Highly professional and dependable
• Strong computer and internet skills, including Microsoft Office suite

ABOUT US

Established in 1922, Matheny Motor Truck Companyis a family owned business with deep roots in commercial transportation products. Matheny Motors has expanded over the years and now has locations in: Louisville, KY; Olathe, KS ; Norfolk and Woodbridge, Virginia; Hagerstown, Maryland; Florida; Tennessee; Mineral Wells, Beckley, Lost Creek, Nitro, St. Marys, Kenova and the corporate office in Parkersburg, West Virginia. We have also enhanced our product lines and industry relations to include automobile, truck, bus, wrecker and trailers. We represent some of the best products in the industry.

The Matheny Motor Truck Companynow has third and fourth generation owners involved in daily operations and has over 300 full time workers, who are involved in all aspects of commercial transportation sales, service, parts and repair.

Matheny Motorshas an outstanding reputation for excellent customer service and is currently looking for qualified individuals who share our high customer service standards. We realize that our highly-trained and experienced team of specialists are our best asset and make Matheny Motors a great place to work and to further develop your career. So if you are interested in working in a dynamic, worker friendly, and customer focused work environment then we encourage you to continue with this online job application.

Matheny Motors is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability or veteran status.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekends as needed

Work Location: In person