Service Advisor

POSITION SUMMARY

Matheny Ford is seeking a Service Advisor for our St Marys, WV location! The Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.

ESSENTIAL FUNCTIONS

Essential Duties & Responsibilities:

• Schedules service for customers either in person, on the phone, or through the web/CDK to ensure a prompt and accurate diagnosis of any problems
• Consults with mechanics regarding necessary repairs and possible alternatives to expensive repairs
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
• Uses knowledge of products and services to sell or provide in-depth information about available parts and service options to customers
• Provides customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car
• Manages and oversees the dealership's workflow and schedule
• Calls customers to advise them about service changes or car pick-up times
• Communicates with service technicians about parts ordering and ensures parts are available when needed
• Ensures that required documentation is complete and is in compliance with regulations and standards
• Maintains positive customer relationships to ensure repeat business
• Ensures all details on services rendered and costs are related to customers and processes their payments
• Complies with and enforces all safety policies and procedures
• Attends all staff meetings, trainings, and educational classes as required
• Helps educate/train new staff member
• Performs other duties as assigned

Company Conformance Statement: Every employee, in addition to fulfilling the duties and responsibilities of his or her position, is expected to:

• Be safe, avoid injury and promote, through positive actions, a safe work environment
• Perform quality work within deadlines with or without direct supervision
• Interact professionally with other employees, customers and suppliers
• Embrace our continuous improvement program and training, both onsite and offsite
• Maintain the confidentiality and privacy of all Company proprietary and confidential information
• Show willingness to work with new technology
• Work effectively as a team contributor on all assignments
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
• Demonstrate regular attendance and punctuality in accordance with Company policies
• Interact well and cooperatively with other employees
• Adhere to the Company’s EEO policy and Affirmative Action commitments

POSITION QUALIFICATIONS

• High school diploma or GED required
• Post-secondary automotive training or equivalent work experience
• One year of dealer-level or large facility experience preferred
• ASE certification (or is willing to obtain certification)
• Broad scope of automotive mechanical/electrical knowledge
• Neat, clean, and professional appearance
• Pleasant/friendly demeanor and an outgoing personality
• Highly professional and dependable
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
• Excellent interpersonal skills to interact professionally with customers, vendors, and staff
• Unrestricted driver's license and clean driving record
• Able to drive both automatic and standard-transmission vehicles
• Basic computer and internet skills

ABOUT US

Established in 1922, Matheny Motor Truck Company is a family owned business with deep roots in commercial transportation products. Matheny Motors has expanded over the years and now has locations in: Louisville, KY; Marietta, Ohio; Norfolk and Woodbridge, Virginia; Hagerstown, Maryland; Florida; Tennessee; Mineral Wells, Beckley, Lost Creek, Nitro, St. Marys, Kenova and the corporate office in Parkersburg, West Virginia. We have also enhanced our product lines and industry relations to include automobile, truck, bus, wrecker and trailers. We represent some of the best products in the industry.

The Matheny Motor Truck Companynow has third and fourth generation owners involved in daily operations and has over 300 full time workers, who are involved in all aspects of commercial transportation sales, service, parts and repair.

Matheny Motorshas an outstanding reputation for excellent customer service and is currently looking for qualified individuals who share our high customer service standards. We realize that our highly-trained and experienced team of specialists are our best asset and make Matheny Motors a great place to work and to further develop your career. So if you are interested in working in a dynamic, worker friendly, and customer focused work environment then we encourage you to continue with this online job application.

Matheny Motors is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability or veteran status.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Days:

• Monday to Friday

Work Location: In person